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Reports: First Apple Store Successfully Unionizes; Starbucks Allegedly Closes Unionized Store in Retaliation

It’s a good news-bad news situation for retail unionization efforts. Apple reportedly experienced its first successful union vote, at a store in…

Smaller Spaces, Bigger Tech and Optimized CX

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital,…

Communications Workers of America Takes Over Primary Support for Apple’s NYC Unionization Effort

Fruit Stand Workers United (FSWU), the group organizing a unionization effort at Apple’s Grand Central Station store in New York City, has…

Hudson Expands Global Loyalty Program to North America

Travel retailer Hudson, a Dufry company, has rolled out its loyalty program to its more than 1,000 stores across North America. The…

Apple to Expand Further into Payment Services with Built-in BNPL Option

At Apple’s 2022 Worldwide Developers Conference (WWDC), the tech giant unveiled a slew of updates for its impending iOS 16 release, including…

WSJ: Apple Raises Starting Associate Pay to $22/Hour Amid Rising Inflation

Apple is reportedly planning to boost starting pay for U.S. store associates to $22 per hour, and even higher in certain markets,…

Reports: Target Workers Join Unionization Push as Virginia Store Files to Hold an Election

Associates at a Target store in Christiansburg, Va. have reportedly filed with the National Labor Relations Board (NLRB) for a union election,…

Apple Reverses Long-Held Stance on DIY Repairs with Launch of Self-Service Website

For years Apple refused to sell consumers or independent repair shops the tools and parts needed to fix its devices, saying that…

Atlanta Apple Store’s Workers Become Company’s First to Formally Request a Union

Apple retail store workers at the Cumberland Mall location in Atlanta filed for a union election with the National Labor Relations Board…

N.J. Amazon Warehouse Becomes Latest Location to Petition for a Union Vote

Workers at an Amazon facility in Bayonne, N.J. have filed with the U.S. National Labor Relations Board (NLRB) to hold a unionization…

Will Unionization Seeds Sprout at Apple NYC Flagship?

Apple associates at the retailer’s flagship Grand Central Terminal location in Manhattan have begun to formally collect signatures to form a union,…

Why the Ukraine Crisis Will Impact the Supply Chain for Everyone — Not Just Those Directly Exposed

Some retailers have more direct exposure to Russia’s war with Ukraine than others, but every company will feel the impact of the…

Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

Streamline Product Data Management to Maximize Multichannel Growth

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

The 2022 Holiday Planning Guide for Retailers

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