Reports

Harnessing the Power of Fitting Rooms: Elevating Visual Storytelling and Unified Commerce Experiences

The fitting room has a reputation of being a little sterile at best — and completely unbearable at worst. While few have…

Why Brands and Big Tech are Tackling Review Fraud

Checking out reviews for products and services has become an integral step in many consumers’ shopping journeys — particularly for higher-priced, high-consideration…

Consumer Analysis Report: Inside the Mind of Gen Alpha

Born between 2010 and 2024, Gen Alpha is both growing quickly and gaining more purchase power. In fact, Gen Alpha is forecasted…

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

For the second year, Retail TouchPoints is bringing together a roundtable of industry experts and analysts to share the trends they think…

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

Overall, consumers are poised to spend more this holiday season — $1,652 in total, according to Deloitte — but they’re also spending…

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store…

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

Some see “unified commerce” as the next evolution of omnichannel, others as the technical underpinnings that make true omnichannel experiences possible. Either…

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

People often talk about “personalization” as if it’s a monolithic concept, but the truth is that there are many flavors of personalization…

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

There is a sense of inevitability when it comes to connected TV (CTV). Exactly when it will happen no one knows, but…

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Effective customer service is a must for retailers, but it can be costly and resource-intensive. With the tight labor market, maintaining an…

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The past several years have proven that uncertainty is now a major factor in retail, which makes understanding your own supply chain…

The Ultimate Guide to #RICE23

Through the use of new technologies, new collaborations and new experiences, brands of all sizes have the power to reach customers and…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Reports

Harnessing the Power of Fitting Rooms: Elevating Visual Storytelling and Unified Commerce Experiences

Consumer Analysis Report: Inside the Mind of Gen Alpha

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The Ultimate Guide to #RICE23

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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