2022 Omnichannel Leadership Report

2022 Omnichannel Leadership Report

As if the last few years weren’t hard enough, retail is experiencing residual challenges from the pandemic today, including labor shortages and supply chain disruptions. Even so, the overall future of the industry is bright. The National Retail Federation (NRF) has said sales are growing at a rate not seen in over 15 years. And despite cries that physical retail is dead, it also reports the number of stores has increased in the last three years. 

The 2022 Omnichannel Leadership Report is an assessment of 250 luxury, premium and lifestyle retail brands designed to determine if their brand experience aligns with what customers actually expect today. It also: 

  • Assesses the availability of omnichannel solutions and services; 
  • Reviews if and how brands enable their store associates; and 
  • Identifies the top five omnichannel brands and the respective leaders in each category. 

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