2019 Outlook Guide: Insights And Predictions From 13 Industry Experts

The retail transformation (some called it an apocalypse) that swept the industry in 2017 is still shaking things up. Even though retail had a strong 2018 holiday season, every customer dollar in the coming year will be hard-won.

The 13 retail industry experts contributing to the Retail TouchPoints Outlook Guide bring a wide array of viewpoints and experience to the 2019 predictions. Some of the big ideas and trends they’ve identified include:

  • Artificial intelligence gets real;
  • Voice shopping increases its volume;
  • Reimagined brick-and-mortar stores; and
  • A sharper focus on sustainability, transparency and ethical retailing.

Download the full report to get these experts’ insights for navigating the fast-changing retail industry in 2019.

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