Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 112

How to Feed the UGC Machine

Featuring: Christina Kay, ResellerRatings

We’ve all seen the data: when brands share user-generated content (UGC), consumers trust them more and, in turn, are more likely to make a purchase. As VP of Marketing for ResellerRatings, Christina Kay lives and breathes UGC. During this week’s Retail Remix, she shares her perspectives on how UGC…

Episode 111

How Caraway is Owning the ‘Clean Cooking’ Space

Featuring: Jordan Nathan, Caraway

After his own scary experience with Teflon poisoning, Jordan Nathan started Caraway to provide a safe cookware option for consumers. But little did Jordan know, shortly after he started his company, the world would be spending a lot more time at home. During this Retail Remix conversation, Jordan shares…

Episode 110

Quantifying the Retail Media Opportunity

Featuring: Nicole Silberstein, Retail TouchPoints & Jess Huang, McKinsey & Company

Retail media networks are having a real moment. It seems like everyone is trying to capitalize on this new revenue opportunity and taking a page from Amazon’s growth playbook. But why? For this week’s Retail Remix, we dig into the retail media trend by revisiting a fireside chat between…

Episode 109

Retail Innovation Conference & Expo Recap: The Trends Driving Connected Commerce

Featuring: Put Erica Vallecorsa, Content Specialist, Retail Innovation Conference & Expo

We’re back from Chicago after a whirlwind few days at the Retail Innovation Conference & Expo! Our heads are still reeling from all of the incredible content and conversations that took place, so we’re going to break down everything we learned on the podcast. Join Alicia Esposito and content…

Episode 108

Next-Gen Ecommerce: Content, Curation and Compelling Experiences

Featuring: Brian McGlynn, Coveo Brian Kilcourse, RSR Research

As consumers spend more time and money online, brands and retailers need to work harder on optimizing their digital experiences. But where are retailers spending the most time and money? During this Retail Remix conversation, Alicia Esposito digs into new and compelling research about how retailers are navigating this…

Episode 107

Closing the Gaps in Social Commerce Experiences

Featuring: Ricardo Belmar, Microsoft

Experts predict that social commerce will explode into a multi-billion-dollar opportunity for brands and retailers. But which areas of the social commerce landscape hold the most promise? And most of all, where are the gaps? During this week’s Retail Remix, we sit down with Ricardo Belmar, Director Partner Marketing for…

Episode 106

Dissecting the BNPL ‘Fairytale’

Featuring: Adam Mawdesley, SplitIt

Over the past two years, the Buy Now, Pay Later space has exploded. Retailers of all sizes and across categories have embedded BNPL capabilities into their customer experiences to help boost shopper satisfaction and basket sizes. But how will the tech landscape continue to evolve as consumer and retailer…

Episode 105

Innovation Insights from APAC

Featuring: Julian Reis, SuperOrdinary

The road to business expansion is not a one-way path. There are multiple routes, complete with twists, turns and bumps along the way. But if brands and retailers want insight into trends that will likely trickle into the global marketplace and impact their future success, they should look at…

Episode 104

Shopping for Babies is Overwhelming. Lalo is Changing That

Featuring: Greg Davidson, Lalo & Michael Wieder, Lalo

While ecommerce and social media have certainly made shopping easier, they also have made it a bit overwhelming. With instant access to so many brands and products, it’s difficult for consumers to easily weigh options and find the best, safest product. This is especially true if they’re shopping for…

Episode 103

Meta’s Vision for Community-Driven Commerce

Featuring: Kate Gronso, Meta

Live shopping. Community-driven commerce. Commerce-ready content. There are so many ways social platforms are helping streamline the path to purchase and eliminate the barriers between inspiration and conversion. Facebook and Instagram are two key channels for consumers to gather and, in turn, are critical platforms for brands to reach…

Episode 102

Which Brands Are Winning at Connected Retail?

Featuring: Melissa Minkow, CI&T

Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion. But which retailers are truly winning at connected retail experiences? Which are investing…

Episode 101

Fulfillment’s Big Profitability Problem

Featuring: Josh Bartel, Hydrian

Having a fast, efficient and profitable fulfillment strategy feels like a tall order on a good day, but couple it with inflation, long lead times and other supply chain constraints, and retailers are facing an uphill battle. Josh Bartel, CEO of Hydrian, knows this firsthand from conversations with executives…

New episodes released weekly on Monday mornings.