The retail transformation (some called it an apocalypse) that swept the industry in 2017 is still shaking things up. Even though retail had a strong 2018 holiday season, every customer dollar in the coming year will be hard-won.
The 13 retail industry experts contributing to the Retail TouchPoints Outlook Guide bring a wide array of viewpoints and experience to the 2019 predictions. Some of the big ideas and trends they've identified include:
- Artificial intelligence gets real;
- Voice shopping increases its volume;
- Reimagined brick-and-mortar stores; and
- A sharper focus on sustainability, transparency and ethical retailing.