A successful omnichannel business empowers shoppers to browse and buy items at any time, anywhere and using any device. More importantly, these retailers ensure consumers have a consistent brand experience, regardless of the channel they’re using.
Whisbi has designed a solution that helps retailers bring elements of the in-store shopping experience to the online world by synchronizing a phone call with online video chat capabilities.
Sales reps can use smart glasses or an Android smartphone camera to showcase products to web visitors and simulate an in-store experience. Retailers can show product recommendations and relevant offers online while the sales rep “co-browses” the web site with consumers.
Additional features include Call-to-Action button integration, customer surveys, social media sharing and a multilingual user interface. Whisbi also includes a tracking and reporting deck, which allows retail executives to better understand customer behaviors and determine which campaigns and tactics drive sales.