clienteling

Why Argent’s Store Design Supports Community Events and 1:1 Styling Sessions

Following a pandemic-induced pause in its brick-and-mortar retailing, women’s workwear retailer Argent has opened a store in NYC’s SoHo neighborhood that brings…

New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be?…

Employee Empowerment Plus Flexibility and Tech Help Neiman Marcus Decrease Turnover 20%

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on…

How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is…

Poshmark Rolls Out New Tools to Help Brands Connect with its 80M Users

Poshmark has launched a suite of social selling features designed to help brands and retailers connect with its community of largely millennial…

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans…

Harry Rosen Goes ‘Headless’ to Support Digital Service Shift

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and…

Burton Snowboards Arms Associates With Mobile Checkout, Clienteling Access Chainwide

Burton Snowboards is equipping store associates with iPhones in its 70 locations so they can access omnichannel order management, mobile checkout, endless…

Suitsupply Takes A Disruptive Approach To Personalized Retailing

The men’s apparel category in the U.S. has been commonly associated with highly promotional pricing and traditional marketing. TV, radio and print…

Beauty Retailer Boots UK Deploys IBM Analytics-Powered Mobile Sales App

Boots UK, a pharmacy-led health and beauty retailer that is part of the Walgreens-Boots Alliance, has partnered with IBM to deploy a…

Top Takeaways From #RIC16 Innovation Labs

This year’s Retail Innovation Conference, held May 10-11 at Apella in New York City, brought together 185 of the industry’s most innovative…

True Religion Adds Clienteling to Associate-Facing Apple Watch Experience

It’s easy to get lost in the glitz and glamour of new technologies and engagement touch points. While the latest gadgets may…

Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture

How Design Teams are Maximizing the Impact of New Store Experiences

Best Practices for Boosting Supply Chain Visibility

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

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