Retail Success Stories

J. Hilburn Brings Personalization To The Store With NYC Pop-Ups

Menswear brand J. Hilburn is focused on optimizing the art of personalization. With more than 3,400 “stylists” nationwide, J. Hilburn relies on…

Belk Optimizes Workforce Management With Reflexis

Sales associates play a pivotal role in the overall success of a retail store. However, store employees sometimes spend too much time…

Neiman Marcus Debuts MemoryMirror To Ramp Up In-Store Experience

Despite the rise of e-Commerce, many consumers still prefer the touch-and-feel experience of the brick-and-mortar store. However, best-in-class retailers are striving to…

Navigating The Omnichannel Purchase Path

Various research studies have indicated that consumers who leverage several channels during the browsing and buying journey are more profitable for retailers….

Julep CEO: “Treat Customers Like Your Employees”

As customer preferences continue to shift, retailers must keep a constant pulse on shopper feedback, and leverage those insights to drive improved…

Darby Smart Sparks DIY Revolution, Sees Significant Growth

Since its inception in 2010, Pinterest has acquired more than 70 million users who pin inspirational content and do-it-yourself (DIY) projects. The…

Matouk Taps Customization To Boost Online Engagement

Best-in-class retailers are embracing customization to help boost online engagement and overall time spent on their e-Commerce sites. Using customization configurators, these…

Fabricland Boost In-Store Event Sales By 150% With Automated Voice Messaging

While promoting company marketing campaigns and events, retailers must ensure that the message is accurate, timely and fits with the overall company…

How Zappos Kept Shoppers Engaged During The Holiday Season

Zappos invests significant time and money in developing new tools and tactics that will surprise and delight customers. Within its internal innovation…

Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers

As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and more on digital tools…

Hancock Fabrics Streamlines IT Operations With EarthLink

IT extends across numerous areas of the business, making it difficult for retailers to streamline their efforts under one department. However, retailers…

Mondelēz Sweetens Marketing Campaigns With Idomoo Personalized Video

The media universe is becoming more complex, and advertisers are striving to capture mind share and raise brand awareness. But as the…

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