Susquehanna Glass, an engraved, screened and etched glass retailer, has implemented TrueCommerce Foundry to bring its EDI, e-Commerce, and fulfillment solutions together in one system. The tools help the retailer handle a volume of 4,000 orders per day.
The Pack & Ship tool has allowed Susquehanna Glass to keep up with demand by processing orders in a fraction of the time required by its previous solution. The retailer used to ship 400 to 500 orders daily, taking approximately four minutes to get one label per unit. The new system helps Susquehanna print and label packages in under 30 seconds each.
The automation also helps Susquehanna organize its custom products. The retailer’s previous system consolidated each customer’s custom orders as an identical item even if they were different, but the new tool allows for each individual part of a custom order to be identified separately.
“When the customer places an order for two of the same item, but with different personalizations, our previous solution consolidated them as an identical item,” said Todd Parsons, Controller at Susquehanna Glass in a statement. “That confused the system. Now, TrueCommerce Pack & Ship allows items to be differentiated and reported accurately on our EDI ASN.”