Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service.
Beginning in October, online shoppers of Happy Returns’ merchant partners — including retailers such as Levi’s, Steve Madden, Dressbarn and Olive —can return products in person at Staples retail locations for an immediate refund or exchange, without a box or label.
The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations. With the Staples expansion, Happy Returns said 75% of Americans now live within a 10-mile radius of one of its locations.
“Returns are an essential part of the shopping experience, particularly for online retail, and shoppers overwhelmingly prefer to return box free in person rather than deal with the hassle and wait of returns by mail,” said David Sobie, VP, Happy Returns in a statement. “Our partnership with Staples US Retail significantly increases the availability of in-person drop-off points for online shoppers and gives retailers a more cost-effective way to manage their reverse logistics.”
American consumers returned $428 billion of goods in 2020, and almost one-quarter of those returns were for ecommerce purchases, according to a study by the National Retail Federation and Appriss. More than 10% of all purchases are returned, according to the same study.
“The way in which consumers shop and return items is fast changing and we are excited to partner with Happy Returns to better support shoppers and merchants in need of comprehensive and convenient return solutions,” said Craig Grayson, VP, Print & Marketing Services, Staples US Retail in a statement. “Staples is a destination for all things shipping, especially for small businesses and remote workers. This partnership is a natural fit for us, and we look forward to Staples retail locations becoming destinations for simple in-person return options.”
PayPal acquired Happy Returns in May. The company purchased Honey, the coupon plug-in, in January.