Overstock.com is partnering with Porch, an online home improvement company, to increase customer convenience and offer customers an extended and personalized customer experience post-purchase. Through the partnership, Porch gives Overstock shoppers access to its nationwide network of overmore than 300,000 vetted home service professionals for a fixed, upfront price.
“Today’s customers expect the option for installation and assembly services on e-Commerce purchases,” said Matt Ehrlichman, CEO of Porch in a statement. “As a result, retailers are reimagining how to serve the heightened expectations of these customers, who may need the help of skilled professionals to install or assemble products, whether purchased in-store or online at home.”
The Porch Service Attach feature allows Overstock customers to add installation or assembly services to their cart at the time of checkout.
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After checkout, shoppers can connect with the AI-powered Porch Home Assistant, a platform that is designed to leverage job request data on products, locations, type of service and budget to match clients with the most suitable service professional. Additionally, the platform can streamline communication and scheduling, and provide a personalized experience for future service needs.
