Amazon is aiming to make services simpler for consumers by developing a dedicated Home Services store.
Touting more than two million unique offers across more than 700 professional services, the new Amazon store features handpicked professionals that can help consumers tackle a variety of tasks — from mounting a flat screen TV to cleaning a house.
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Amazon Home Services currently is available in major U.S. metropolitan areas including: Los Angeles, New York City, San Francisco and Seattle. With the expansion beyond physical and digital goods, Amazon is providing customers with:
- Handpicked experts: Amazon selects and curates all professional service providers. Invited professionals first go through a background check and are required to maintain insurance and a high performance standard.
- Upfront pricing: Service providers compete for business based on price quality and availability. If a customer finds lower prices for a specific service, Amazon will match that price. Customers can add pre-packaged services to their cart and are only charged when a service is completed.
- Verified reviews: All Amazon Home Services reviews are from past customers who can provide valuable feedback about their past experiences.
- Happiness guarantee: If customers are not satisfied with their service experience, Amazon will work with customers and the professional to address the situation or provide a refund.
In the Amazon Home Services store, customers can purchase professional services within Home Improvement, Computer & Electronics, Lawn & Garden, Lessons, Automotive and many more categories.
