Executive ViewPoints

Six Things the Consumer of 2021 Really Wants

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping…

Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations…

What the ‘Next Normal’ in Consumer Behavior Means for the Hourly Economy

The Age of the Coronavirus has completely changed the way people shop for groceries and daily items. What used to be popping…

Getting Retail Website Localization Right the First Time

The term localization for many retail professionals and marketers is closely linked to advertising localization — serving culturally appropriate advertising to key…

Saving Shoppers from the Sea of Sameness

Picture yourself walking into a mattress store. Your hips and back hurt from your sagging mattress. You’re tired, you’re irritable — and…

Staffing, Sanitizing and Storeside Pickup: Lessons from the 2020 Retail Holiday Season

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. New research from…

Retail Sales of ‘As Seen On TV’ Products Set to Explode Post-COVID

The coming year is primed to be unlike any other for retailers selling “As Seen on TV” (ASONTV) products. According to a…

The Most Important Retail Metrics to Leverage in 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. A…

Bringing Sustainability and Innovation to the Grocery Store Supply Chain

In the grocery industry, as in so many others, sustainability is an increasingly important topic of conversation. As an organization that is…

Sell More, Retain Customers Longer, and Have Fun with Discovery Shopping

You know the feeling when you are in a store and see an amazing, exciting, perfect thing that you instantly know you…

Reimagining Shopping Malls Post-COVID

After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to the mask-wearing, social-distancing normalcy….