Executive ViewPoints

Follow this Five-Step Roadmap to Guide Your Company’s Personalization Program

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of…

How 5G Will Power a New Retail Experience

The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience….

Best Practices for Custom Website Development for Ecommerce

Building an ecommerce website can be very profitable and fun. However, if you have no idea what design and functionality will keep…

Will Inventory Challenges be the ‘Grinch’ That Steals This Holiday?

Since the early days of the COVID-19 crisis, consumers have experienced product shortages at their local retailers. Panic buying of household items…

The Labor Shortage: Is Your Brand Simply Surviving or Thinking About its Long-Term Impact?

First, it was the shutdowns. Then came the slow, staggered process of reopening. Now, most retail stores and restaurants are open again…

Finding Success in the Latest Must-Have Fulfillment Model: Curbside Pickup

Over the past 18 months, retailers have been working hard to figure out how they can continue to meet and exceed customer…

How to Upgrade Stale Customer Experiences

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set…

Opinion: How Experiments Influence Customer Decisions in a Digital-First World

As businesses aim to adapt and sharpen their skills in the digital-first world, they need new abilities to create business success. As…

How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. The average volume of successful monthly fraud attacks…