Executive ViewPoints

Protectionism Won’t Save Retail — But Technology Might

It is a well lamented fact that the brick-and-mortar retail industry faces a crisis. The fundamentals in big, bellwether markets are nigh-on…

Keeping Carts Full Requires More Than Digital Deals

As 2019 continues, some of the biggest shopping days are ahead of us again: Black Friday, Cyber Monday and the Christmas shopping…

Identity Theft Can Even Make Shopping Stressful

As online and mobile shopping continues to gain in popularity, identity thieves have more opportunities than ever to steal sensitive financial information…

Are You Liable For Your Customers’ Sales Taxes?

Tax laws, particularly those regulating e-Commerce and sales tax, have suddenly become a lot more complicated. Last year’s Supreme Court decision on…

Designing Chatbots That Evolve With Your Business

Chatbots are an essential element of today’s shopping experience. When a sneakerhead is on the hunt for a fresh pair of Jordans,…

How to Improve Your Instagram & Facebook Advertising in 2019

In 2012, the world’s largest social media conglomerate, Facebook, acquired Instagram for $1 billion. Combined, the two social platforms have a whopping…

Retailers Need To Make Smart Choices On Network Infrastructure

For years now, the headlines have been loud and clear — brick-and-mortar retail is facing serious challenges. Not a day goes by…

Communication Tactics For Boosting Customer Loyalty

Every retailer strives to maximize customer retention and loyalty. While advertising is often seen as the linchpin in efforts to keep customers…

What Retailers Need To Know About The New Telephone-Based Payment Card Data Guidance

In November 2018, the Payment Card Industry Security Standards Council (PCI SSC) unveiled its newly revised guidance for Protecting Telephone-based Payment Card…

Fraud Report Reveals Importance Of ID Verification In Delivering A Seamless And Secure Customer Experience

With the rise of e-Commerce and prevalence of mobile devices, shopping has reached a new level of ease for consumers. Expectations for…

Should Online Retailers Blacklist Shoppers Who Return Too Much?

Today’s retail landscape is tough — and getting tougher. Businesses are under increasing pressure, from reduced margins to online competition, and now…