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Adam Blair

Adam Blair

Webinar Series Spotlights Israeli E-Commerce Innovators

The first Israel eCommerce Innovation Virtual Summit, consisting of seven live webinars from leading Israeli startups, will take place June 24-27, 2019. Topics will include personalization, visual search, customer data platforms, online journey hijacking prevention and global commerce. Retail case studies from Men’s Wearhouse and APMEX will be featured along with presentations from Deloitte and Microsoft.

“Israel’s retail-tech sector is growing and quickly becoming one of the hottest and most innovative ecosystems for retail technologies, with startups offering solutions from supply chain logistics to the in-store experience,” according to Coresight Research, which co-sponsors the webinar series along with the Retail Innovation Club.

Mastercard Prescribes Digital Wellness To Boost Payment Security

Mastercard has launched the Mastercard Digital Wellness program, which combines technology and resources designed to streamline online payment processes while beefing up security. As part of the program, Mastercard will deploy EMVCo’s specification, which replaces key-entry guest checkout with a consistent, simple experience no matter where a consumer shops online, or which device or card they use.

The program, aimed primarily at SMBs, will provide merchants with access to an added layer of security through tokenization and NuData, an AI and machine learning solution provider that Mastercard acquired in 2017. NuData works with retailers around the world to help anticipate and prevent fraud by monitoring web site traffic changes and analyzing sudden changes in browser type, surfing speed and time spent on web pages.

Starbucks Purchases Clean Energy To Power 3,000 Stores By 2021

Starbucks has closed a deal that will supply clean power to the electricity grids serving 3,000 of its stores by 2021. A three-project, 146-megawatt renewable energy portfolio will tap wind and solar farms in North Carolina, Oklahoma and Texas. The portfolio was constructed with the help of LevelTen Energy, a technology-enabled power procurement platform.

“As we continue to strive towards building and operating the world’s largest green retail business, we know we need to find innovative business models to achieve our renewable energy goals,” said Patrick Leonard, Energy Manager for Starbucks company-operated stores in the U.S. and Canada in a statement. “Not only does this portfolio model allow us to support new solar and wind farms that will deliver the clean energy equivalent to the electricity powering over 3,000 stores, it also opens the door for many new buyers to cost-effectively source smaller amounts of renewable energy.”

Payment Power Players Combine In $21.5 Billion Deal

Global Payments, an international provider of payment technology and software solutions, will merge with payments provider TSYS in an all-stock merger of equals valued at $21.5 billion. The combined company, to be called Global Payments, will provide payments and software solutions to approximately 3.5 million predominantly small- and mid-sized merchants and 1,300+ financial institutions across more than 100 countries.

The merger will allow TSYS to expand Global Payments’ e-Commerce and omnichannel solutions presence in the U.S., and provide further opportunities for multinational omnichannel market share gains. Additionally, Global Payments will have exposure to some of the fastest-growing digital payments trends through the TSYS issuer and consumer solutions businesses.

#RIC19: Why Brands Should Strive For ‘Irrational Loyalty’ From Shoppers

Retailers seeking to build customer loyalty must appeal as much to shoppers’ emotions as to their rational brains — perhaps even more so. Deb Gabor, CEO and Founder of Sol Marketing, explained that people who have experienced damage to their brain’s limbic system, which handles emotions, lose not only the ability to feel but also the ability to make even basic decisions: “People have to feel something to do something,” she said.

When brands can appeal to shoppers’ emotions, they are able to create “irrational loyalty,” said Gabor, meaning “they would feel like they were cheating on the brand if they went to a competitor.”

JCPenney Names Target Veteran To Top Customer Spot

Shawn Gensch JCPenneyJCPenney has tapped 25-year retail veteran Shawn Gensch as its new EVP and Chief Customer Officer (CCO), effective June 3. Gensch, who will report to CEO Jill Soltau, will be responsible for driving aggressive customer-centric strategies to grow traffic, engagement and customer retention.

Tasked with revitalizing the company’s brand, Gensch also will oversee marketing initiatives across all channels, shape the company’s messaging and lead the development of an outstanding digital experience and increased customer loyalty.

Exclusive Chris Walton Q&A: 4 Technologies That Target Retail Pain Points

During his 20 years in retail, Chris Walton has grown adept at combining a long-term, high-level view with a sharp focus on everyday practical business realities. As Vice President of Merchandising for Home Furnishings at Target.com, he oversaw Target’s first integrated store and digital merchandising and product development teams. Then he led Target’s Store of the Future initiative, eventually managing a team of 30+ people and a multi-million-dollar budget.

Now Walton shares the insights he’s gleaned as CEO of the Third Haus retail tech lab and the Omni Talk blog, and he will be speaking at Retail TouchPoints Live! @RetailX in Chicago, June 25-26.

Kohl’s Expands Online Sports Merchandise Assortment With Fanatics Deal

Beginning this fall, Kohl’s will broaden its online assortment of licensed sports merchandise via an exclusive long-term partnership with Fanatics. The expanded assortment will be available directly through Kohls.com, with Fanatics fulfilling and shipping customer orders directly.

The Fanatics products will include officially licensed men’s, women’s and kids apparel, jerseys, hats, collectibles, and tailgating and novelty products. Kohl’s Fan Shop online already offers Fanatics items as well as product from brands including Nike, Under Armour, adidas, Majestic and New Era. Fanatics already had been a wholesale partner of Kohl’s, selling some of its gear in Kohl’s stores.

Lamps Plus Deploys Omnichannel-Enabled POS

Lamps Plus has implemented a new POS solution at its flagship store in Chatsworth, Calif., with plans for a rollout to its remaining 35 stores later this year. The retailer selected Manhattan Point of Sale, part of the Manhattan Active Omni platform, to provide a more customer-centric omnichannel shopping experience.

The POS solution is designed to bring together selling, customer engagement, store inventory and fulfillment functionalities to help store teams deliver customer experiences with a single omnichannel system of record. Additionally, the move allows Lamps Plus to choose from among numerous hardware manufacturers, form factors and operating systems.

Old Montréal Will Be New Venue For Retail Store Tours

The stores of Old Montréal, the city’s historic section, will be featured as part of the Retail Store Tours program taking place May 23, 2019. The tour’s theme, “Commerce and Creativity,” is inspired by the C2 Conference taking place May 22-24, and is being conducted in partnership with The Montréal Fashion Society.

The tour will offer attendees a selection of retail, fashion and interior designs featuring the diversity of the city, which is part of the UNESCO Creative Cities Network. Stores that will be visited include: