Industry Insights

Forrester Report: 6 Steps for B2C Marketers Seeking Wins in 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data…

How Verizon Personalizes CX, from Engagement to Post Purchase

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why…

Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

U.S. ecommerce sales this holiday season are forecasted to reach $273 billion, a 1% year-over-year growth rate, according to the Salesforce Shopping…

Capturing the Growing Spending Power of Gen Z and Gen Alpha

Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what exactly does that mean?…

NRF Hot 25 List Spotlights Fastest-Growing Retailers

Mexican grocer Chedraui, Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the…

IHL Study: Inventory Distortion Will Cost Retailers $1.77 Trillion in 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source…

Primark President: ‘Our Business is Set Up for People to Grow Into’

AUG. 1 UPDATE: Primark will open its newest U.S. store and its first in the state of Maryland on Sept. 7, 2023….

#RICE23 VC Investors Reveal What Makes a Retail Startup Pitch-Perfect

While venture capital (VC) funding is not for every company in the retail industry, it is a vital lifeline for startups —…

Ad Exec: What Really Went Wrong at Bed Bath & Beyond

When a retailer fails, it’s often tempting to blame the most recent set of executives and the actions they took, or didn’t…

Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are…

JLL Research: ‘Eatertainment’ Concepts on the Rise

COVID-19 kept people cooped up at home and cooking their own meals (including that infamous sourdough bread), but now that pandemic lockdowns…

Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S….

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Packaging Sustainability Trends: Clear Labeling, Lighter Products and More Post-Consumer Recycled Content

If an Image is Worth 1,000 Words, Then Color and Lighting Speak Volumes

Connected Shoppers Report

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

Amazon and Walmart Could See $580 Billion Impact from AI by 2029

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NRF: Retail’s Big Show 2024

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