Trend Watch

Retailers Increase Investment In Social Customer Service

Billions of consumers worldwide are tapping into Facebook, Twitter, Pinterest and other social networks on a daily basis. Whether they’re sharing photos,…

Is Facebook’s “Buy Now” Button The Next Generation Of Social Commerce?

Facebook is in the early stages of testing a new feature designed to help businesses drive sales through the users’ News Feeds…

Crumbs Closes Its Doors: Is The Cupcake Boom Crumbling?

There’s no way to sugar coat it: The cupcake craze may be coming to an end. Crumbs Bake Shop announced on Monday…

Knowledgeable, Empowered Associates Sell 87% More, Survey Confirms

Store associates play a starring role in the brick-and-mortar experience. By offering customers product recommendations and guiding them throughout the browsing and…

Customer-Centricity Comes Into Focus At Wal-Mart Annual Shareholders Meeting

During the annual shareholders meeting, Wal-Mart Stores, Inc. executives outlined plans to serve customers and improve brand experience by leveraging three core…

Take Mobile Commerce Efforts To The Next Level

New predictions from Forrester Research confirm that mobile commerce has reached a tipping point. Total smartphone and tablet transactions in the U.S….

Investing In Omnichannel Success

Shoppers are no longer sticking to a single channel when interacting with retailers and venturing through the buying cycle. As consumers become…

Beating Showrooming And Webrooming With Advanced Analytics

Even though most final purchases are still completed in-store, shoppers are spending more time online prior to arriving at the POS. Two…

Trend Watch: Are Always-On Consumers As Complicated As They Seem?

Shoppers have become savvier, and are leveraging new technologies in order to stay digitally connected at all times. While the emergence of…

Mobility And Loyalty: A Perfect Payment Match

Payment security has become a priority investment for many retailers. In light of the looming 2015 EMV deadline, many merchants are implementing…

Why Fashion Month 2014 Marked A Shift In Luxury Marketing

The madness surrounding Fashion Month 2014 has calmed. But that doesn’t mean fashion pundits and marketing gurus have stopped chatting about the…

New Study Reveals Consumers Are ‘Uninspired’ By Online Shopping

Through a new joint survey, Compare Metrics and the e-tailing group have concluded that 67% of shoppers want to shop online because…

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Trend Watch

Crumbs Closes Its Doors: Is The Cupcake Boom Crumbling?

Knowledgeable, Empowered Associates Sell 87% More, Survey Confirms

Customer-Centricity Comes Into Focus At Wal-Mart Annual Shareholders Meeting

Take Mobile Commerce Efforts To The Next Level

Investing In Omnichannel Success

Beating Showrooming And Webrooming With Advanced Analytics

Trend Watch: Are Always-On Consumers As Complicated As They Seem?

Mobility And Loyalty: A Perfect Payment Match

Why Fashion Month 2014 Marked A Shift In Luxury Marketing

New Study Reveals Consumers Are ‘Uninspired’ By Online Shopping

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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