Trend Watch

6 Ways E-Commerce Has Matured In 20 Years

E-Commerce technology such as real-time inventory management, customer reviews and personalized product recommendations have increased their market penetration by more than 50%…

Shoptalk Insights: Global Commerce, VR, Pop-Up Retail

In its second year, Shoptalk did not disappoint. More than 5,500 attendees from 40+ countries swarmed the Aria in Las Vegas, March…

Will 2017 Be The Year Of E-Grocery?

The grocery retail vertical is in the midst of disruption — and we’re not just talking about Amazon Go. New research from…

70% Of Retailers Ready To Adopt IoT Platforms

Nearly 70% of retail decision-makers are ready to make changes needed to adopt the Internet of Things (IoT), and 65% plan to…

Holiday Sales Struggles Again Plague Department Stores

Although the NRF reported that overall holiday retail sales increased 4% in 2016, traditional retailers, predictably, did not share equally in the…

Tapping Community To Connect Digital Strategies

Kelly Stickel launched Remodista to focus on retail disruption. By using Community as a business model, Remodista is working to “build, foster…

Moosejaw, Home Depot Among Top Customer Service Leaders

They sell different products but they have one thing in common: excellent customer service. Based on the 20th annual Mystery Shopping Study…

Winning The Last Mile: Controlling Costs While Satisfying Consumers

The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive arena for winning sales…

Can Gap’s Virtual Dressing Room App Reduce Returns?

Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap‘s new DressingRoom app, which…

The Car As Commerce Platform: Retail’s Captive Audience Opportunity

The automobile business, like the retail industry, is undergoing huge disruption. In addition to changes in the cars themselves (electric engines, self-driving…

Despite Hype, Don’t Expect Quick Adoption Of Robotics In Retail

Judging by the buzz at the 2017 NRF Big Show, artificial intelligence-driven in-store robotics is one of the hottest trends in retail….

The Millennial Worker: Strategies To Train And Retain

Millennials passed Generation Xers (born between 1965 and 1980) to become the largest share of the American labor force in 2015, according…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Trend Watch

6 Ways E-Commerce Has Matured In 20 Years

Shoptalk Insights: Global Commerce, VR, Pop-Up Retail

Will 2017 Be The Year Of E-Grocery?

70% Of Retailers Ready To Adopt IoT Platforms

Holiday Sales Struggles Again Plague Department Stores

Tapping Community To Connect Digital Strategies

Moosejaw, Home Depot Among Top Customer Service Leaders

Winning The Last Mile: Controlling Costs While Satisfying Consumers

Can Gap’s Virtual Dressing Room App Reduce Returns?

Despite Hype, Don’t Expect Quick Adoption Of Robotics In Retail

The Millennial Worker: Strategies To Train And Retain

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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