Trend Watch

Shoptalk Insights: Global Commerce, VR, Pop-Up Retail

In its second year, Shoptalk did not disappoint. More than 5,500 attendees from 40+ countries swarmed the Aria in Las Vegas, March…

Will 2017 Be The Year Of E-Grocery?

The grocery retail vertical is in the midst of disruption — and we’re not just talking about Amazon Go. New research from…

70% Of Retailers Ready To Adopt IoT Platforms

Nearly 70% of retail decision-makers are ready to make changes needed to adopt the Internet of Things (IoT), and 65% plan to…

Holiday Sales Struggles Again Plague Department Stores

Although the NRF reported that overall holiday retail sales increased 4% in 2016, traditional retailers, predictably, did not share equally in the…

Tapping Community To Connect Digital Strategies

Kelly Stickel launched Remodista to focus on retail disruption. By using Community as a business model, Remodista is working to “build, foster…

Moosejaw, Home Depot Among Top Customer Service Leaders

They sell different products but they have one thing in common: excellent customer service. Based on the 20th annual Mystery Shopping Study…

Winning The Last Mile: Controlling Costs While Satisfying Consumers

The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive arena for winning sales…

Can Gap’s Virtual Dressing Room App Reduce Returns?

Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap‘s new DressingRoom app, which…

The Car As Commerce Platform: Retail’s Captive Audience Opportunity

The automobile business, like the retail industry, is undergoing huge disruption. In addition to changes in the cars themselves (electric engines, self-driving…

Despite Hype, Don’t Expect Quick Adoption Of Robotics In Retail

Judging by the buzz at the 2017 NRF Big Show, artificial intelligence-driven in-store robotics is one of the hottest trends in retail….

The Millennial Worker: Strategies To Train And Retain

Millennials passed Generation Xers (born between 1965 and 1980) to become the largest share of the American labor force in 2015, according…

Technology Investments Top Cybersecurity, Workforce As 2017 Priority

Retailers seeking growth opportunities are banking on more technology spending to power their brand. In fact, technology (59%) remains the top investment…

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