Podcasts

Why It’s Time for Retailers to Measure Brand Intimacy

During the heart of the pandemic, consumers reported a 23% increase in the number of brands they felt an emotional connection with. While some…

How Messaging Drives Contextual CX

As consumers rely more on digital channels to browse and buy, retailers are embracing real-time communication channels to drive consumer engagement and conversions. Text messaging,…

Fulfillment: Retail’s New ‘Big E’ Opportunity

This week’s episode is brought to you by Gimbal. Of all the different trends and tech in the industry, 56% of retailers say they…

Is the Future of Personalization…Handwrytten Notes?

Do you feel overwhelmed by the volume of emails and messages you get? So do your consumers. In fact, David Wachs believes…

How Sephora and BuzzFeed Close the Trust Gap

Margot Bloomstein has helped brands like Timberland and Lindt develop their marketing, content and user experience (UX) strategies. She has used her…

Social Stores, Micro-Fulfillment and the Future of Experiential Strategy

Michelle Collins built her business, A Non-Agency, in the early days of the “experiential marketing” era. Now, as the digital divide closes…

The Truth About ‘Woke Marketing’

Cause marketing. Purpose-driven marketing. Brands across industries are hearing these phrases more frequently as consumers seek to align with brands with similar beliefs. But…

What You’re Getting Wrong About Retail’s Reinvention

This week’s episode is brought to you by Podium. The pandemic has accelerated retail’s latest reinvention. While the news cycle is churning out new ideas, predictions…

Hacking the Social Algorithm

Each social network has a unique way of rating content based on the unique needs and behaviors of its users. Their goal is to ensure…

How Brilliant Earth Became a Purpose-Driven Innovator

Brilliant Earth made a splash in the retail industry with its emphasis on ethical sourcing and it’s digital-first business model. Over the past…

What Can Retailers Learn from Liquor Stores?

Beers, wines and spirits is a $3 trillion industry worldwide and this industry is seeing a significant transformation as a result of…

Retail’s Tech Acceleration Continues

The Outlook Guide has been an editorial mainstay for Retail TouchPoints for nearly a decade. Every year, the editorial team gets fascinating takes from experts and analysts on…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Podcasts

Why It’s Time for Retailers to Measure Brand Intimacy

How Messaging Drives Contextual CX

Fulfillment: Retail’s New ‘Big E’ Opportunity

Is the Future of Personalization…Handwrytten Notes?

How Sephora and BuzzFeed Close the Trust Gap

Social Stores, Micro-Fulfillment and the Future of Experiential Strategy

The Truth About ‘Woke Marketing’

What You’re Getting Wrong About Retail’s Reinvention

Hacking the Social Algorithm

How Brilliant Earth Became a Purpose-Driven Innovator

What Can Retailers Learn from Liquor Stores?

Retail’s Tech Acceleration Continues

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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