Industry Insights

TOMS, Warby Parker Discuss Charitable Strategies On #GivingTuesday

Executives from TOMS and Warby Parker, two retailers that focus on charitable giving, converged with a variety of global charities, businesses and…

SMBs Build Customer Relationships With CRM And Targeted Emails

This is Part 2 of the Retail TouchPoints SMB report. Part 1 of the report appeared in the Nov. 26th newsletter….

Less Than Half Of Marketers Report Sufficient Access To Relevant Business Data

The ability to mine value from marketing data is critical to achieving competitive advantage. But as data from social media, mobile content,…

IT Investments Help SMBs Compete With Larger Competitors

This is Part 1 of the Retail TouchPoints SMB Report. Part 2 will be featured in the December 3 newsletter. Smart…

U.S. ‘Switching Economy’ Leaves $5.9 Trillion Up For Grabs

Businesses are failing to improve customer experiences to drive satisfaction and long-term brand loyalty, according to Accenture in a recent report that…

Captivating Shoppers With Mobile Devices And Self-Serve Kiosks

Consumers are using multiple devices throughout their browsing and buying processes, whether they’re sitting on their couch at home or in a…

WoMI Revealed As Next-Generation Customer Experience Metric

Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer experience. Introduced in 2003,…

RSR Study: Marketing Experiences An Organizational Drift

Retail “laggards” believe their marketing departments are not spending sufficient time acquiring new customers, according to a benchmark study conducted by Retail…

Improve Shopping Cart Options And Flexibility To Reduce Cart Abandonment

With shopping cart abandonment averaging 75%, retailers must find new ways to cut the losses. A new report provides insights into the…

Holiday Promotions Start Long Before Black Friday, Experian Survey Reveals

Almost every day in November will resemble Black Friday as retailers will make overtures to shoppers much earlier and more often this…

Most U.S. Consumers Believe In The Future Of Mobile Payments

Despite increasing worldwide demand for mobile services, U.S. consumers still were hesitant to embrace mobile payments, compared to their peers in emerging…

Professionals Favor Cloud-Based BI Solutions

More than half (54%) of professionals would choose a cloud-based business intelligence (BI) solution for over an on-premise solution. Just 14% of…

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Industry Insights

SMBs Build Customer Relationships With CRM And Targeted Emails

Less Than Half Of Marketers Report Sufficient Access To Relevant Business Data

IT Investments Help SMBs Compete With Larger Competitors

U.S. ‘Switching Economy’ Leaves $5.9 Trillion Up For Grabs

Captivating Shoppers With Mobile Devices And Self-Serve Kiosks

WoMI Revealed As Next-Generation Customer Experience Metric

RSR Study: Marketing Experiences An Organizational Drift

Improve Shopping Cart Options And Flexibility To Reduce Cart Abandonment

Holiday Promotions Start Long Before Black Friday, Experian Survey Reveals

Most U.S. Consumers Believe In The Future Of Mobile Payments

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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