Executive ViewPoints

How to Protect Against Rising Organized Retail Crime

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments…

How to Ensure a Delightful CX this Cyber 5 Through Synthetic and Real User Monitoring

This year, the holidays are shaping up to be incredibly competitive, as ecommerce sales are predicted to climb up to 14%, compared…

Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering many customers will be…

Four Ways to Stay Agile this Holiday Season

If retailers were starring in a movie this holiday season, it would be synonymous with the classic Tim Burton musical, The Nightmare…

TV Commerce: 3 Ways to Make Shopping Click for Consumers

Selena Gomez fans may love her wardrobe in Only Murders in the Building, but those who want to buy clothes like the…

Top 4 Strategies for AI-Powered Profitability

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. But amid volatile market…

Today’s New Warehouse: Automated Backend Operations to Improve Commerce

The ecommerce boom brought on by the COVID-19 pandemic has permanently changed the retail landscape. While people have been shopping online for…

The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22%…

Mapping Customer Journeys to Design the Right Digital Experiences

Ask any business leader and they’ll readily agree that offering personalized, compelling and consistent digital experience is paramount to distinguishing their brand…