Executive ViewPoints

The Shifting Online Retail Market: Video, Mobility and Personalization

By David Reisfeld, General Manager, Content Delivery Solutions, Limelight Networks The electronic retail experience today is nothing like it was five years…

Making the Connection: 5 Ways Retailers And Manufacturers Can Collaborate At The Shelf

By Wayne Usie, Senior Vice President, Retail, JDA Software Retailers are entering uncharted territory with consumers — the economy is showing signs…

Social Location Marketing Author Talks Gaming, Loyalty and shopkick

Foursquare, Gowalla and shopkick brought the “check-in” concept to life, and the growing interest around location-based applications is prompting retailers to reevaluate…

Beyond Jeopardy! “Watson” And The Future Of Retailing

By Rob Garf, Associate Partner and Global RetailIndustry Strategy Leader for IBM Global Business Services Anyone watching Watson’s victorious performance on Jeopardy! couldn’t help…

Strategies To Engage The Evolved Consumer

By Rick Chavie, VP, Marketing Retail and Hospitality Solutions, NCR Years ago, the relationship between the shopper and shopkeeper was dramatically different….

Q&A with Verlin P. Youd, SVP Sales & Marketing, SCOPIX

Compiled by Debbie Hauss Video analytics have become a vital component of many retail operations, providing the ability to track in-store activities…

The Retail Rush To Cloud Computing For Forecasting And Pricing Solutions

By Rafael Gonzalez Caloni, Executive Vice President of Marketing, Predictix The cloud is all the rage these days, from Microsoft’s “to the…

5 Fundamental Live Chat Mistakes

By Steve Castro-Miller, President and CEO, Bold Software In the past, many businesses thought of live chat technology as a one-dimensional tool…

5 Ways to Create Customer-Centric Service at the Return Counter

By Robert E. Walters, VP of Sales & Marketing, The Retail Equation More and more retailers are seeking innovative ideas to deliver…

How Engagement Communications Extend 2010 Holiday Sales Into 2011

By Scott Zimmerman, President of TeleVox Software, Inc. As the credit card bills from Christmas arrive in the mail, you’d think people…

The Chicken-or-Egg Dilemma in Retail: Which Comes First — People or Product?

By Noel Goggin, RedPrairie SVP & General Manager – RetailClick here to listen to an exclusive interview with Noel Goggin. Following the…

How To Successfully Leverage Facebook To Drive Commerce

Socially-driven features like Share-Within-Your-Network (SWYN) and Refer-a-Friend enable retailers to extend brand outreach by empowering enthusiasts to spread the word. Social Marketing-as-a-Service…

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Executive ViewPoints

Making the Connection: 5 Ways Retailers And Manufacturers Can Collaborate At The Shelf

Social Location Marketing Author Talks Gaming, Loyalty and shopkick

Strategies To Engage The Evolved Consumer

Q&A with Verlin P. Youd, SVP Sales & Marketing, SCOPIX

The Retail Rush To Cloud Computing For Forecasting And Pricing Solutions

5 Fundamental Live Chat Mistakes

5 Ways to Create Customer-Centric Service at the Return Counter

How Engagement Communications Extend 2010 Holiday Sales Into 2011

The Chicken-or-Egg Dilemma in Retail: Which Comes First — People or Product?

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Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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