Executive ViewPoints

Top 10 Ways Connected Retailers Can See Black During The 2013 Holiday Season And Beyond

Cisco has always been keenly interested in the impact of the Internet on society. We have watched through the years as the…

Tackling The Urban Myth Of Big Data

“Big data” has become the hot new reality star. It has broken past the business and marketing magazines into consumer and mainstream…

Use Videos Along The Path To Purchase To Increase Sales

Keeping online shoppers engaged (and buying) takes constant attention from retailers. How do you borrow the tactics that work in-store, like end-cap…

Why Customer Service Is The Achilles Heel Of Omnichannel

Susan, 29, recently ordered a couple of outfits from the web site of her favorite apparel retail chain. The next day, she…

Consumers Demand Retail Payments Service And Simplicity

As technology becomes smarter and is more widely adopted by consumers around the world, it is driving a new commercial landscape where…

Using Digital Place-Based Media To Target Precise Retail Demographics

Retail audiences come in all shapes and sizes, but savvy retailers know you can’t hone in on the precise target without a…

Strengthening Brand Loyalty With Self-Service Technology

Self-service technology continues to grow across a wide variety of retail markets. Many businesses, such as grocery stores and airlines, are using…

Lost And Found: Why Journey Mapping Is Critical To Your Business

Customer journey mapping is not a new idea. In fact, the concept of “journeys” has become so pervasive and so well understood…

Augmenting Reality In Retail

The pace of technological innovations makes it nearly impossible for many retailers to plan what is coming next and where to invest…

The Value Of Loyalty

Customer loyalty means profit. And it’s really that simple — studies show that a repeat customer can be at least three times…

Maximizing Customer Experience While Minimizing The ‘Creep Factor’

It’s 3pm on Thursday afternoon and your stomach is growling. You know that you need to go to the grocery store but…

Three Ways To Replace Reporting Woes With Revenue

Reports are a big deal — and the BI and analytics industry, which is slated to reach $13.8 billion in 2013 and…

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Executive ViewPoints

Top 10 Ways Connected Retailers Can See Black During The 2013 Holiday Season And Beyond

Tackling The Urban Myth Of Big Data

Use Videos Along The Path To Purchase To Increase Sales

Why Customer Service Is The Achilles Heel Of Omnichannel

Consumers Demand Retail Payments Service And Simplicity

Using Digital Place-Based Media To Target Precise Retail Demographics

Strengthening Brand Loyalty With Self-Service Technology

Augmenting Reality In Retail

The Value Of Loyalty

Maximizing Customer Experience While Minimizing The ‘Creep Factor’

Three Ways To Replace Reporting Woes With Revenue

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State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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