Executive ViewPoints

Federal Policies, AI and Supporting Law Enforcement: Retailers Fight Back Against ORC

It takes a village to reduce the impacts of organized retail crime (ORC) in stores and online. More specifically, it takes consistent…

Transaction Similarity Analysis: a Cutting-Edge Solution in Fraud Detection

Fraud detection is a high-stakes game of cat and mouse, with retail businesses continually adapting to outsmart increasingly sophisticated fraudsters. As ecommerce…

Retailers Need to be Smarter with Their Smart Store Implementations

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout…

Navigating Role Reversal in Retail Media: Where Sellers are Buyers and Buyers are Sellers

As the retail media boom continues, the relationship between the retailer and the brands they carry is going through a significant transformation….

Are we Wasting Time Mining Data for Customer Preferences?

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus far too often on…

What We’ve Learned from 20 Years of Trying Virtual Try-Ons

According to recent estimates, there are over 26 million ecommerce sites globally. Still, despite the convenience and wealth of choice that online shopping…

Captivating Customers: How Gamification Transforms the Retail Experience

The retail landscape is a battlefield. Brands constantly fight for customer attention, loyalty, and ultimately a slice of their wallets. Standing out…

Retail Ecommerce Revamp: Positioning Product Information for Scale

Every retail ecommerce business — whether just starting out or well-established — reaches the point when adopting a more mature product information…

Emerging Generative AI Model Helps Optimize Retail Merchandising Efforts

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. They’ve been leveraging…

Next-Gen Retail: Crafting the Ultimate Omnichannel Journey

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes….

Tackling the Pressures of Working the Sales Floor

Traditionally, retail has been a tough environment for workers. Every customer interaction and every back-office decision in every store area relied on…