Executive ViewPoints

Unlocking The Value Of Artificial Intelligence For Retailers

At a recent Future Stores Miami conference, I attended a panel discussion focused on practical applications of artificial intelligence (AI) to enhance…

Mass Customization Is Coming for E-Commerce — Here’s How Manufacturers Can Get It Right

Thanks to the immediacy of our digital age, shoppers have a growing desire for products that can be instantly customized exactly to…

Enriching The Customer Experience Through Journey Mapping And Personalization

Digital technologies have given customers unprecedented power to dictate the terms of purchase, to the point that instant gratification has become the…

Retail-As-A-Service: The Next-Gen Wild West

For better or worse, Amazon has turned the retail industry upside down and redefined what it means to be a modern consumer….

5 CX Trends To Consider In 2019

Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And as businesses deliver more…

Three Essential Tips In Preserving Next-Gen Customers

What’s the secret behind the success of today’s best young consumer-facing brands? Authenticity and personalized experience curation. Realistically, the customer isn’t always…

Myths Vs. Facts: Debunking Myths In Retail Payments

In our bustling retail landscape — today’s most competitive market — it’s hard to believe that many online merchants, particularly those based…

What The Modern Grocery Store Can Teach Other Brick-And-Mortar Businesses

On a recent family visit to upstate New York I found myself in DeCicco & Sons, the local grocery store chain, when…

Technology In Retail; Dynamic Pricing In Store — One Possible Future

John Russo, our Retail leader, and I recently visited Amazon’s 4 Star store in New York City. The concept is simple enough…

E-Commerce Search Is On The Verge Of A New Era

After Baymard Institute completed a large-scale usability study on e-Commerce search in 2014, the web usability research firm declared it was “tempted…