Executive ViewPoints

Transformation in Retail: Secondhand Marketplaces and the New Consumer

Success in retail depends on understanding and meeting the needs of shoppers. As we move into a second pandemic year marked by…

Returns Go Digital – How Can Retailers Keep Customers Coming Back?

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million,…

Payments in 2021: What Lies Ahead After the Digital Boom

It has been a year of momentous change for the payments industry. Previously, emerging trends have seen a massive acceleration as a…

How Variety in Payment Methods can Boost Conversion Rates

Ecommerce store owners are responsible for a variety of daily metrics to keep a pulse on their stores. Whether it’s reviewing their…

3 Keys to Enhance Your Online Customer Journey with AI

Gartner reported that COVID-19 has accelerated permanent changes in retail customer behavior. Companies that can’t deliver a seamless, personalized online experience risk…

Can Modern CRM be the Lifeline Retail is Looking for?

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. They invest time as advocates of your…

Buy Now, Pay Later: Does it Work for your Online Retail Business?

Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years — culminating in the explosion…

Putting the Customer First: Building a Profitable Online Presence

They say you can never go back. Nowhere is that more true than the retail market, which has seen a fundamental shift…

The Ethical Shopping Journey

One of my first jobs was at The Body Shop. It was the early 1990s, and the store was situated in a…

7 Questions Every Retailer Should be Asking Itself About Ecommerce and Shopper Loyalty

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of…

How a True Net Cost Analysis Helps Retailers Maximize Promotions

Since the start of the global COVID-19 pandemic, retailers have faced new, unprecedented challenges — particularly as consumer demand and spending continues…