The Retail TouchPoints Network

Retail News & Insights

Data Scraping: A Vital Industry That’s all Grown Up

Retail markets move fast, especially now that many, if not all, major retailers are betting big on emphasizing ecommerce over physical locations….

Best Buy Launches Creator-Curated Shoppable Storefronts

Best Buy has introduced Best Buy Creator, giving influencers large and small the ability to create personalized, curated shopping experiences featuring their…

Temu Partners with Consumer Products Testing Firm to Enhance Quality Perception

Temu has partnered with Eurofins Consumer Product Testing to support greater transparency in the discount retailer’s product safety processes and enhance quality…

AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First

Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured the imagination of businesses…

Puma Names Long-Time Adidas Exec as New CEO

Puma has tapped Arthur Hoeld, who held a range of leadership positions at Adidas for more than a quarter century, as its…

China Scuttles TikTok Deal in Response to Tariffs; Trump Extends Deadline

The uncertainty around TikTok’s future in the U.S. was supposed to end last Saturday, April 5, but the announcement of President Trump’s…

UPDATE: Klarna Delays IPO as Tariffs Roil Global Economy

[Update as of April 7, 2025] Klarna has halted its planned IPO, the Wall Street Journal has reported, as financial markets continue…

3D Secure – Driving Adoption for U.S. Retail

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers…

How Macy’s is Elevating Emerging Designers Amid Talent Pipeline Challenges

The fashion industry faces a talent shortage that is leaving landmark centers for the sector (like Manhattan) struggling to maintain their prestigious…

GoodRx Partners with Hy-Vee to Enhance Online Prescription Shopping

GoodRx has streamlined the online prescription purchase process, launching the experience with employee-owned Midwestern supermarket retailer Hy-Vee. When a customer searching for…

Herman Miller Expands Ecommerce Offering to 4 More European Countries

Furniture brand Herman Miller will add country-specific ecommerce sites in four European markets this spring. Sweden, Denmark and Spain already are live,…

AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload, siloed operations and ineffective…

QVC Reframes Itself as a ‘Live Social Shopping Company,’ Plans 24/7 Livestreams on TikTok

QVC is working hard to revamp its image while staying true to its roots. Late last year the company changed its name…

Does Your E-com Tech Stack Have A Clean Bill of Health?

Running an online retail business should be about growth, innovation and seamless customer experiences — not about juggling countless tools and integrations….