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Inventory / Merchandising / Supply Chain

Supply chain challenges are mounting for many retailers, especially those operating in multiple regions of the country and abroad. Consumers expect to be able to order and purchase products via any channel, then have them delivered to their channel of choice – and quickly! New technologies are providing the ways and means for merchants to deliver on the promise of omnichannel excellence. Now retailers must find the best ways to implement new solutions to stay competitive.

Can Gap's Virtual Dressing Room App Reduce Returns?

Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap's new DressingRoom app, which uses augmented reality (AR) to help shoppers see how its clothes will fit before they place an order, takes aim at the problem. Shoppers enter their height and weight into the app and select one of five body types, which displays a virtual 3D model to show how different items will fit. If shoppers see something they like, they can buy it from within the app.

Sunglass Hut Localizes In-Store Experience

  • Published in News Briefs
Sunglass Hut has enabled stores across Australia and New Zealand to localize and personalize merchandising, with the goal of creating shopping experiences that feel custom-tailored for each location. The retailer, which operates more than 2,700 locations worldwide, has implemented the One Door Merchandising Cloud application. The solution combines product and…
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ALDO Group Transforms Supply Chain To Support Operations Planning

  • Published in News Briefs
The ALDO Group has deployed Logility Voyager Solutions to support its sales and operations planning and supply chain transformation initiative. The footwear and accessories manufacturer/retailer operates an omnichannel supply chain that includes wholesale customers, franchise- and company-owned retail locations and direct-to-consumer operations.
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Avoiding Regulatory Wrist Slaps: Retailers Face Stiffer Recall Penalties

Even though the brunt of product recalls falls on manufacturers, retailers have an obvious stake in quickly and efficiently clearing recalled products from their shelves. Retailers are ultimately responsible for every product sold in their stores, regardless of the source. The public will punish manufacturers and retailers for what they consider a poorly handled recall. When recalled products remain on shelves, retailers face severe regulatory fines, civil liabilities and lost revenue, sometimes even years after the recall has occurred.

CitiXsys Releases iVend Optical Retail

CitiXsys has unveiled the iVend Optical Retail platform, a solution designed to enable optical retailers to efficiently operate a business that provides vision prescriptions, fashion frames, prescription lenses, contacts and plano (non-prescription) sunglasses. With iVend Optical Retail, retailers can:

Walmart Scraps ShippingPass, Lowers Free Shipping Threshold To $35

  • Published in News Briefs
Walmart has cancelled its ShippingPass subscription delivery pilot only seven months after opening the platform to all shoppers, a sign of the difficulty competitors face in offering an alternative to Amazon Prime. Instead of operating a membership program, Walmart is dropping its free shipping threshold from $50 to $35 for…
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Draeger’s Mobile Scanners Cut Inventory Times 90 Minutes Per Day

Draeger's, a family-owned and operated grocery chain based in tech-savvy San Francisco, is constantly seeking ways to provide customer experiences that rival its larger, better-known competitors. The four-store upscale grocery chain turned to mobile scanners from Janam to improve inventory management in its grocery and housewares departments. The Draeger's team deployed XG3 rugged mobile computers to: Improve its shelf replenishment processes to ensure customers have faster access to high-quality specialty and gourmet foods, produce, meat and home goods; Reduce the time needed to complete in-store tasks; and Provide mobile workers with access to applications residing on their host system.

NRF 2017: Personalization, Deep Analytics And Talking Robots

This year’s NRF Big Show did not disappoint. The show floor was busy and energetic from Sunday through the end of the show on Tuesday. Sessions were packed and the Innovation Lab area was impressive. As usual, Retail TouchPoints sent a strong contingent of editors to cover sessions, attend briefings and record video interviews with retailers, solution providers and other industry experts. Read on for our six editors’ perspectives on key takeaways from #NRF17.

Thomas Pink Taps RFID For Real-Time Shopper And Product Tracking

  • Published in News Briefs
Thomas Pink has deployed a digital solution that will allow the luxury apparel retailer to track the movement of both people and products around its New York City store with the help of RFID and Internet of Things (IoT) multi-sensors. The Acuitas Digital IoT platform includes RFID sensors to provide real-time…
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Symphony Retail Releases Cloud Platform

  • Published in News Briefs
Symphony Retail Solutions has unveiled the Symphony Retail Cloud (SRC), a customer-centric platform for retailers and manufacturers. The suite of solutions is designed to facilitate collaboration and optimize operations with specific workflows and tools for four key retail and CPG functions. For retailers, the platform includes: Marketing Manager’s Suite, Category…
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Crate And Barrel Sharpens PIM As Infor Co-Development Partner

  • Published in News Briefs
Providing consistent, accurate and engaging product information across multiple touch points is critical to successfully interacting with customers today. To continually create frustration-free experiences for employees and customers, Crate and Barrel has become a co-developer of the Infor CloudSuite Retail software. Infor CloudSuite Retail is designed to combine omnichannel retailing…
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Radial Debuts Order Management System Suite To Enhance Customer Experiences

  • Published in News Briefs
Omnichannel commerce tech provider Radial has launched a new suite of solutions, services and partnerships designed to enable retailers to deliver improved customer experiences while focusing on profitability.    Radial has unveiled the Radial Order Management (ROM) enterprise-class order management system, a platform including features designed to improve:
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Ahold Upgrades WiFi, Network Bandwidth In 780 Supermarkets

  • Published in News Briefs
Seeking to create "smarter" stores for the three million customers per week visiting its supermarkets, Ahold USA has brought WiFi to 780 stores, while increasing network bandwidth to move data more quickly. Storewide WiFi connectivity has been instrumental for tailoring offers and promotions to mobile app subscribers as well as…
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Amazon Could Set Example With 100,000 Full-Benefit Jobs

  • Published in News Briefs
Amazon has yet another reason to flaunt its status as a retail trendsetter — the e-Commerce giant has plans to create an additional 100,000 full-time, full-benefit jobs in the U.S. over the next 18 months. Amazon's workforce has expanded tremendously within the last five years, growing from 30,000 employees in…
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