Inventory / Merchandising / Supply Chain

Supply chain challenges are mounting for many retailers, especially those operating in multiple regions of the country and abroad. Consumers expect to be able to order and purchase products via any channel, then have them delivered to their channel of choice – and quickly! New technologies are providing the ways and means for merchants to deliver on the promise of omnichannel excellence. Now retailers must find the best ways to implement new solutions to stay competitive.

Tapping Community To Connect Digital Strategies

Kelly Stickel launched Remodista to focus on retail disruption. By using Community as a business model, Remodista is working to “build, foster and create a trusted environment where we attract like-minded individuals thinking through disruption and innovation. Through collaborative research and analysis, we think through the business challenges looking at the future of retail.” Stickel and a panel of retail leaders will share their insights on Community and Commerce during the Retail Innovation Conference, May 9-10 in New York City. This Q&A provides a preview of this compelling session:

Creating A Returns Process That Works For Everyone

While e-Commerce sales skyrocket, online returns are growing at an even faster rate. When it comes to online shopping, consumers are three times more likely to return an item they purchased online versus in-store. In fact, 30% of consumers say they purchase items online with the intent of returning and 25% of those same customers wouldn’t make a purchase if they had to pay for the cost of returns. While we're all familiar with the saying “the customer is always right," this can be a hard mantra to live when dealing with returns. In order for retailers to maintain a loyal customer base without negatively impacting their bottom line, retailers should become more strategic with returns policies and processes. Here are a few ways to give yourself a competitive advantage and prevent returns from becoming a pain point at your company:

Winning The Last Mile: Controlling Costs While Satisfying Consumers

The "last mile" of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive arena for winning sales and customer loyalty. If retailers fail to meet customer expectations with a delivery or product installation, it's highly unlikely that shoppers will give them a second chance. But while retailers are competing for customer loyalty, they are faced with rising costs around deliveries as well as returns, another critical element of the last mile. And passing these costs along to customers is not an option. Today’s consumers expect free or low-cost shipping.

Can Gap's Virtual Dressing Room App Reduce Returns?

Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap's new DressingRoom app, which uses augmented reality (AR) to help shoppers see how its clothes will fit before they place an order, takes aim at the problem. Shoppers enter their height and weight into the app and select one of five body types, which displays a virtual 3D model to show how different items will fit. If shoppers see something they like, they can buy it from within the app.

Sunglass Hut Localizes In-Store Experience

  • Published in News Briefs
Sunglass Hut has enabled stores across Australia and New Zealand to localize and personalize merchandising, with the goal of creating shopping experiences that feel custom-tailored for each location. The retailer, which operates more than 2,700 locations worldwide, has implemented the One Door Merchandising Cloud application. The solution combines product and…

ALDO Group Transforms Supply Chain To Support Operations Planning

  • Published in News Briefs
The ALDO Group has deployed Logility Voyager Solutions to support its sales and operations planning and supply chain transformation initiative. The footwear and accessories manufacturer/retailer operates an omnichannel supply chain that includes wholesale customers, franchise- and company-owned retail locations and direct-to-consumer operations.

Avoiding Regulatory Wrist Slaps: Retailers Face Stiffer Recall Penalties

Even though the brunt of product recalls falls on manufacturers, retailers have an obvious stake in quickly and efficiently clearing recalled products from their shelves. Retailers are ultimately responsible for every product sold in their stores, regardless of the source. The public will punish manufacturers and retailers for what they consider a poorly handled recall. When recalled products remain on shelves, retailers face severe regulatory fines, civil liabilities and lost revenue, sometimes even years after the recall has occurred.

CitiXsys Releases iVend Optical Retail

CitiXsys has unveiled the iVend Optical Retail platform, a solution designed to enable optical retailers to efficiently operate a business that provides vision prescriptions, fashion frames, prescription lenses, contacts and plano (non-prescription) sunglasses. With iVend Optical Retail, retailers can:

Walmart Scraps ShippingPass, Lowers Free Shipping Threshold To $35

  • Published in News Briefs
Walmart has cancelled its ShippingPass subscription delivery pilot only seven months after opening the platform to all shoppers, a sign of the difficulty competitors face in offering an alternative to Amazon Prime. Instead of operating a membership program, Walmart is dropping its free shipping threshold from $50 to $35 for…

Draeger’s Mobile Scanners Cut Inventory Times 90 Minutes Per Day

Draeger's, a family-owned and operated grocery chain based in tech-savvy San Francisco, is constantly seeking ways to provide customer experiences that rival its larger, better-known competitors. The four-store upscale grocery chain turned to mobile scanners from Janam to improve inventory management in its grocery and housewares departments. The Draeger's team deployed XG3 rugged mobile computers to: Improve its shelf replenishment processes to ensure customers have faster access to high-quality specialty and gourmet foods, produce, meat and home goods; Reduce the time needed to complete in-store tasks; and Provide mobile workers with access to applications residing on their host system.

NRF 2017: Personalization, Deep Analytics And Talking Robots

This year’s NRF Big Show did not disappoint. The show floor was busy and energetic from Sunday through the end of the show on Tuesday. Sessions were packed and the Innovation Lab area was impressive. As usual, Retail TouchPoints sent a strong contingent of editors to cover sessions, attend briefings and record video interviews with retailers, solution providers and other industry experts. Read on for our six editors’ perspectives on key takeaways from #NRF17.

Thomas Pink Taps RFID For Real-Time Shopper And Product Tracking

  • Published in News Briefs
Thomas Pink has deployed a digital solution that will allow the luxury apparel retailer to track the movement of both people and products around its New York City store with the help of RFID and Internet of Things (IoT) multi-sensors. The Acuitas Digital IoT platform includes RFID sensors to provide real-time…

Symphony Retail Releases Cloud Platform

  • Published in News Briefs
Symphony Retail Solutions has unveiled the Symphony Retail Cloud (SRC), a customer-centric platform for retailers and manufacturers. The suite of solutions is designed to facilitate collaboration and optimize operations with specific workflows and tools for four key retail and CPG functions. For retailers, the platform includes: Marketing Manager’s Suite, Category…

Crate And Barrel Sharpens PIM As Infor Co-Development Partner

  • Published in News Briefs
Providing consistent, accurate and engaging product information across multiple touch points is critical to successfully interacting with customers today. To continually create frustration-free experiences for employees and customers, Crate and Barrel has become a co-developer of the Infor CloudSuite Retail software. Infor CloudSuite Retail is designed to combine omnichannel retailing…
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