Business Intelligence / Data / Analytics

In order to be successful in today’s omnichannel retail marketplace, merchants must collect information from numerous internal and external sources, then analyze that data. New solutions can help to optimize incoming data in order to deliver the business intelligence and analytics needed to move retail businesses successfully into the future. This section offers feature articles, special reports, industry viewpoints and the latest news to help retailers make sense out of the growing influx of information.

Global Commerce, Mobile Initiatives Top E-Tail Challenges In 2017

In an exclusive pre-event Q&A with Retail TouchPoints, eTail Division Director Lori Hawthorne shares her insights on the top trends and technologies that retailers need to focus on in 2017. Sessions covering global commerce, mobile initiatives, Artificial Intelligence, supply chain challenges and more will top the ticket at the annual eTail West conference, Feb. 27-March 2, 2017 in Palm Springs.

Behind-The-Scenes Look: How To Start Preparing For Successful Holidays

As the trees come down and the decorations are boxed away, smart retail brands are already working away to leverage their holiday sales data to plan for the next holiday season. When the holiday season represents a $3.19 trillion windfall for organizations in the U.S. alone, it’s little wonder why. This has become the reality of the modern holiday cycle; planning starts as soon as the season ends. Armed with the awareness that the season is often boom or bust, brands must use this time to identify what’s worked, what hasn’t, and begin the lengthy planning process for the upcoming season.

Kustomer Debuts Shopper-Centric Support Platform

Kustomer has released a customer-centric support platform designed to unify shopper conversation, e-Commerce transaction data and customer tracking events, all in one interface. Kustomer built the solution specifically to address the problems and frustrations with current customer support software. Customer data is often scattered across multiple applications, making it difficult for the agent to view the customer and potentially causing agent productivity and interaction quality to suffer.

UberRetail Uses Mobile Data To Evaluate Potential Store Locations

UberMedia has released UberRetail, a platform designed to help retailers, restaurants and developers identify and evaluate new storefront opportunities via real-world behaviors of local consumers.  UberRetail uses mobile device location data to identify regional foot traffic patterns, popular paths-to-purchase and customer density.

Technology Investments Top Cybersecurity, Workforce As 2017 Priority

  • Published in Trend Watch
Retailers seeking growth opportunities are banking on more technology spending to power their brand. In fact, technology (59%) remains the top investment retailers are committing to in 2017, according to the TD Bank Asset-Based Lending Survey. Tech takes priority over investments in: Cybersecurity (42%); Employees (42%); Business equipment (35%); Big Data software (34%); and Inventory (32%). The reason for the technology focus is that it is considered to be the biggest driver by far that impacts growth (48%). This is well above the percentage of execs that believe hiring (18%) and investments/M&A activity (18%) affect growth.

How To Take Advantage Of The Super Bowl TV Rush: Three Tips For Brands And Retailers

As February approaches, Super Bowl season is in full effect as teams, fans and brands prepare for the big day. While the Patriots and the Falcons prepare for the game and brands scramble to produce the best $5,000,000 (minimum) TV commercial, consumers have another mission — to buy a new TV in time for kickoff. Last year, 111.0 million viewers tuned in to Super Bowl 50 and many of those viewers were watching the Broncos and Panthers on a new HDTV.

Preventing Data Breaches: Tips & Tools To Keep Information Safe And Guard Customers' Trust

News about big data breaches, such as Yahoo reporting 500 million of its user accounts stolen, has rattled the public’s trust about how companies are handling their information. Of course concerns about unintended leakage of customer data are nothing new. A couple of years ago one of our local Cincinnati TV stations approached us to demonstrate how the government site collected data about its visitors. At the time we noted that many organizations are leaking data that is collected online and consumers have no idea what’s going on with their information.

NRF 2017: Personalization, Deep Analytics And Talking Robots

This year’s NRF Big Show did not disappoint. The show floor was busy and energetic from Sunday through the end of the show on Tuesday. Sessions were packed and the Innovation Lab area was impressive. As usual, Retail TouchPoints sent a strong contingent of editors to cover sessions, attend briefings and record video interviews with retailers, solution providers and other industry experts. Read on for our six editors’ perspectives on key takeaways from #NRF17.

When Retail Innovators Get It Right…And When They Get It Wrong

One of the hallmarks of the NRF Big Show is the onslaught of technology that just seems to get more and more robust every year. And while that’s not a shocker, sometimes it is a surprise just how much of the tech is either for show, behind the times or too far ahead of the times to have any practical purpose for years. So out of some of the more popular tech at NRF, what really checked out and what didn’t? Here's my unvarnished take:

Manthan Launches Voice-Based Agent For Business Analytics

  • Published in News Briefs
Manthan has launched an AI-powered conversational agent for business analytics called “Maya.” Much like Amazon’s Alexa or Apple’s Siri, Maya is a voice-based virtual assistant that enables users to interact with sophisticated enterprise analytics applications using natural language.
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