Store Operations

Best Buy Adds Generative AI to its Customer Service Toolkit

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also…

UPDATE: Uniqlo Unveils Locations for 11 New Stores Opening in 2024

[Update as of 4/8/2024] Uniqlo has revealed locations for the additional 11 stores it plans to open this year, including five in…

Non-Alcoholic Brand Boisson Files for Bankruptcy Protection, Closes all Stores

Boisson has filed for Chapter 11 bankruptcy protection and shuttered its eight brick-and-mortar stores, according to multiple media reports and a LinkedIn…

CVS Health Identifies Closed-Loop Feedback as its Customer-Centricity Unlock

Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face if the airport bathroom…

Lego Will Make Stores ‘Sensory Inclusive’ to Increase Neurodivergent Accessibility

To mark Autism Acceptance Month, all Lego stores in the U.S. and Canada will be certified as “sensory inclusive” by the nonprofit…

#RICE24 Community Convos: Naazli Sado, VP Of HR, Communications And Business Innovation Acceleration, P&G Ventures

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Exploiting Loopholes: The Dark Side of Fast Fashion Giants Shein and Temu

“Fast fashion is not free. Someone, somewhere is paying the price.” – Lucy Siegle The fast fashion industry is hardly new, but…

New Cannabis Dispensary Modeled on Customer-Friendly Supermarkets

Many cannabis retailing sites call themselves “dispensaries,” a pharmaceutical-tinged word that connects to their role in selling medical marijuana. But Joyleaf, in…

How to Keep Your Digital Signage up to Date

Digital signage is a great way for retailers to capture customers’ attention and keep them informed about new deals and products. However,…

PetSmart Upgrades Loyalty Program with Personalization, New Tiers

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards, along with personalized offers, special benefits for members using…

KnitWell Group Partners with Liverpool to Bring 10 Talbots Locations to Mexico

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will…

Casper CEO’s Roadmap to Profitability: Control Costs, Expand Wholesale and Cater to Customers

Joe Megibow may be new to the CEO role at Casper, but he’s very much a known entity in the retail industry….

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