As competition continues to heat among store operators, merchants must find innovative, creative and efficient ways to improve customer engagement and improve long-term loyalty. Along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.
Additionally, advances in mobile and tablet technology have created the opportunity to hire, train and retain employees more efficiently.
In its first Store Operations Superstar Awards, Retail TouchPoints is recognizing 7 companies that have implemented the most innovative, successful store operations strategies in 4 categories.
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Winners range from smaller to large retailers and hail from a variety of industry segments. Winning strategies run the gamut from mobile workforce management and a new mobile rebate program to video analytics and a chain-wide RFID implementation.
The categories and corresponding winners are as follows:
WORKFORCE MANAGEMENT
Gold – Aeropostale
Silver – Dollar General
INVENTORY MANAGEMENT/MERCHANDISING
Gold – Macy’s
CUSTOMER ENGAGEMENT
Gold – Lowe’s
Silver – Cole Haan
LOSS PREVENTION
Gold – BOB’s Stores
Silver – American Apparel
View the report:
Click here to access the PDF version of the full report.
