Loyalty

Track Customer Feedback And Improve Innovation To Increase Loyalty and Satisfaction

Best-in-class companies increased customer satisfaction by 26 percent and customer retention by 26 percent in 12 months, as reported by Aberdeen Research…

Infosys Bows ShoppingTrip360 To Trace In-Store Behavior Patterns

It might be the long sought solution for click tracking in stores. Or it might be another customer tracking technology that takes…

Limiting Problem Shopping Experiences Especially Key In Current Retail Environment

Retailers that understand the importance of negative shopping experiences and limit their occurrence have a better chance to optimize the holiday selling…

Analysts Suggest Subtle Shifts In Customer Segmentation Strategies To Provide Shelter From The Economic Storm

Retailers that have identified and analyzed their customer base over the past year may find a new use for that work…

Retailers Have Opportunity To Focus On Customer Engagement During Challenging Economic Times

It is one of the oldest adages in the business world: “Find opportunity in adversity.” With the economy uncertain at best,…

New Study Shows Retail Loyalty Programs Lag In Customer Metrics; Progress In Multichannel Approach

Retail loyalty programs are quickly separating into the haves and the have-nots. That’s the upshot from a recent report from Retail TouchPoints…

New Report Spotlights Strategies To Reach The Web 2.0 Consumer

Socializing with peers and specially targeted events are two ways marketers are reaching the new generation of consumers: Gen Y – the…

The dunnhumby Way: Insights Into How Relevance Marketing Shapes Strategy For Tesco, Kroger & Others

Most retailers are familiar with the success Tesco has had with its Clubcard loyalty program. With more than 13 million active card…

FMI Report: Consumers Making Fewer Trips, Grocers Push Loyalty

Shopping trips are down 1.9 trips per week as a result of economic pressures and higher fuel prices, according to The Food…

Customer Focus, Multi-Channel Connections Top List of POS Initiatives in Aberdeen Report

It’s no longer enough to improve store productivity and decrease the cost of operations with a new POS system. Today’s smartest retailers…

Kroger Partners With AOL To Tap Paperless Coupons Into Loyalty Program

Kroger is targeting today’s Internet-savvy consumers with a new paperless coupon program from AOL. The second-largest supermarket retailer in the U.S. (behind…

Dusting Off Old Recession Strategies Shows That Patience Doesn’t Pay

I got a wiseguy email from an old wiseguy colleague of mine last week. He asked: “Are you ready to dust off…

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Loyalty

Track Customer Feedback And Improve Innovation To Increase Loyalty and Satisfaction

Infosys Bows ShoppingTrip360 To Trace In-Store Behavior Patterns

Limiting Problem Shopping Experiences Especially Key In Current Retail Environment

Analysts Suggest Subtle Shifts In Customer Segmentation Strategies To Provide Shelter From The Economic Storm

Retailers Have Opportunity To Focus On Customer Engagement During Challenging Economic Times

New Study Shows Retail Loyalty Programs Lag In Customer Metrics; Progress In Multichannel Approach

New Report Spotlights Strategies To Reach The Web 2.0 Consumer

The dunnhumby Way: Insights Into How Relevance Marketing Shapes Strategy For Tesco, Kroger & Others

FMI Report: Consumers Making Fewer Trips, Grocers Push Loyalty

Customer Focus, Multi-Channel Connections Top List of POS Initiatives in Aberdeen Report

Kroger Partners With AOL To Tap Paperless Coupons Into Loyalty Program

Dusting Off Old Recession Strategies Shows That Patience Doesn’t Pay

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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