Inventory / Merchandising / Supply Chain

Supply chain challenges are mounting for many retailers, especially those operating in multiple regions of the country and abroad. Consumers expect to be able to order and purchase products via any channel, then have them delivered to their channel of choice – and quickly! New technologies are providing the ways and means for merchants to deliver on the promise of omnichannel excellence. Now retailers must find the best ways to implement new solutions to stay competitive.

Electronic Express Adopts Omnichannel Solution Suite

  • Published in News Briefs
Electronic Express has selected the Jesta I.S. retail platform to support its goal of unified commerce. The Nashville-based retailer, which was founded in 1983 as a single 80-square-foot store, has grown into the largest independent consumer electronics and appliance retailer in Tennessee. However, rapidly increasing e-Commerce sales had created a significant…

Will Atlanta Be Amazon’s HQ2?

  • Published in News Briefs
There has been heavy speculation over where Amazon will — and should — break ground on its second headquarters, dubbed “Amazon HQ2,” which would host approximately 50,000 employees. A recent report hints that Amazon may be setting its sights on Atlanta. Amazon recently registered a lobbyist with the Georgia State…

HyperX Improves Inventory Turnover, Forecasting With Supply Chain Solution

When you’re shipping more than three million hot commodity items after a period of rapid growth, you need to make sure your supply chain is in tip-top shape. This was the case for HyperX, the gaming division of Kingston Technology Company, Inc., a leader in memory products such as flash drives and SD cards. Since launching its first gaming headset in 2014, HyperX has expanded to keyboards, gaming mice and mouse pads. Fast forward to 2017 and HyperX has shipped more than three million gaming headsets to consumers.

Amazon Expands Shipping Options For Holidays

  • Published in News Briefs
Procrastinators who also are Amazon Prime members are in luck: As late as Christmas Eve, these customers can take advantage of free two-hour delivery windows for orders placed by 9 pm local time. Additionally, in 30+ U.S. cities, Prime members can get deliveries in one hour or less up to…

Target Acquires Shipt To Accelerate Same-Day Delivery

With the $550 million cash acquisition of Shipt, Target has leaped into the same-day delivery battle that has so far been dominated by Amazon and Walmart. After onboarding the Shipt platform and its community of shoppers, Target plans to bring same-day delivery to approximately half of its stores by early 2018. At launch, Target plans to offer a limited number of items for same-day delivery, including groceries, essentials, home and electronics, with the goal of expanding to all product categories by the end of 2019.

Convey Adds Shopper Alerts To Delivery Management Platform

The Convey delivery management platform has unveiled new communication features designed to improve collaboration among carriers, shoppers and retailers. The features include new shopper alert “paks,” designed to help retailers reduce inbound calls by providing customers with timely shipment details via their preferred channel, including what actions to take to ensure successful delivery. 

Four Ways To Make This Year’s Holiday Shipping A Success

E-Commerce businesses understand the holiday shopping season can mean survival of the fittest. This crucial peak season can make or break financial goals, and retailers will use many moves — from unbeatable sales and offers to free shipping — to remain competitive. This year is likely to be even busier, with online shopping and e-Commerce sales expected to grow by an astounding 20% to $1.5 trillion globally1.   While competition for online sales is strong, the holiday season also can be a prime opportunity for smaller businesses to shine with specialty gift items that big box stores do not offer. You just may have the opportunity to take sales to the next level and turn new customers into repeat buyers. As a first step in preparing for the busy season, I encourage you to reevaluate a critically important logistical line item: your shipping strategy. After all, shipping has become a powerful incentive to shop online, with 95% of consumers saying better shipping options are the key to holiday sales.2

3 Key Strategies That Drive Success At Exclusive CMO Q&A

In this exclusive Q&A, Amit Shah, CMO of, details the three initiatives that are helping to grow the 41-year-old brand. He also talks about getting “bolder” with email personalization and the steps to competing with Amazon. Today, 1-800-FLOWERS, Inc. owns a number of different gifting brands, including:,, Harry & David,, The Popcorn Factory, Cheryl’s Cookies, Wolferman’s, Moose Munch and Simply Chocolate.

Hestra Boosts Glove Re-Orders 15%, Pre-Season Sales 20%

A global B2B wholesaler selling outdoor recreational gloves in 1,200 U.S. retail (a total of 5,500 globally in 26 countries), Hestra provides 24/7 access to its catalogs and ordering system to enable sales reps to help their retailer buyers to place orders at their convenience, during and after business hours. With the help of a new inventory management platform from NuORDER, Hestra was able to achieve significant results in six months: A 20% increase in pre-season B2B sales; A 15% increase in re-orders; and A 30% to 40% increase in the number of SKUs ordered, amounting to more than $3.4 million in additional revenue.

The Evolution Of Retail: Past, Present And Future

The retail industry is a dynamic one, always adapting to better cater to customers. For the past decade, we’ve seen a handful of updates and advancements that have propelled the industry forward. No matter how much the industry changes, the idea that “customer experience is king” will always stay the same.  To understand the past — as well as the future — of retail, it’s critical to understand a fundamental concept documented by Harvard University’s N.S.B. Gras. In 1939, he observed that the progression of any institution, including the retail industry, “is linked to the progression of the economic and social system.” In other words, retail is at the effect of economic and social forces and must constantly adapt as it seeks to win customers and create the ultimate customer experience.

Are Amazon’s Calvin Klein Exclusives Good For The Brands?

Calvin Klein is offering Amazon customers exclusive styles in the two CALVIN KLEIN X Amazon Fashion pop-up stores, as well as online at The stores, open until Dec. 31, also are showcasing the latest Amazon technologies, including: • Fitting rooms with Amazon Echo devices, allowing shoppers to ask Alexa questions about Calvin Klein products and control the lighting and music;• Content creation stations to encourage shoppers to create shareable media clips; and• Lounges with video calling to connect the bi-coastal stores in New York City’s SoHo and Santa Monica, Calif.

Order Fulfillment, Short Staffing: Big Barriers To Well-Executed Store Experiences

As retailers feel the pressure of integrating channels to improve the customer experience, store managers continue to face daunting tasks involving both store execution and operations. Store managers feel order fulfillment (29%) and limited staffing (29%) are the biggest challenges at the store execution level, while the biggest operations challenges are inaccurate data (31%) and limited stock and slow replenishment (31%). Order fulfillment challenges have kept retailers from catching up with shoppers’ desires. Buy online/pickup in-store (BOPIS) services have increased 41%, and buy online/ship-from-store services have jumped 40% — the largest increases in customer adoption, according to the survey.

Record-High 2017 Imports Climb 6.3% Over 2016

  • Published in News Briefs
Anticipating a strong holiday season, retailers are on track to import a record volume of merchandise in 2017, according to the November Global Port Tracker report released by NRF and Hackett Associates. “Retailers have been bringing in merchandise since late summer, and supply is ready to meet the increased demand…

S&S Fire Pits Cuts Delivery Costs 30% With Gig Economy Shipper

Retailers large and small struggle with the costs and complexities of the “last mile.” S&S Fire Pits, which delivers its products all over the southeast U.S., has opted for a gig economy-style solution that saves the company 30% on shipping costs. Even better, it has provided S&S with greater control over the delivery process and an improved customer experience. S&S has used Roadie for deliveries of its hand-crafted steel fire pits, which weigh 180 pounds each, since early 2015. The Roadie app connects shippers with drivers who bid on each “Gig,” similar to the Uber business model. Shippers can review a prospective driver’s ratings before agreeing to an assignment. The app also provides shippers with real-time tracking of each delivery on their own mobile devices. Roadie provides $500 of insurance on each assignment, with options to purchase higher amounts for more valuable items.
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