Customer Experience

Walmart, Target, CVS And Walgreens To Offer Drive-Thru Coronavirus Testing

Walmart, Target, CVS and Walgreens are making major efforts to combat the spread of coronavirus (COVID-19) that go beyond their typical retail…

Retailers Shutter Locations To Curb Coronavirus; 15,000 Store Closures Are A Possibility

Retailers including Apple, Nike, Patagonia, Glossier, Urban Outfitters, Lululemon, Away, Warby Parker, Everlane, Allbirds, REI, Lush Cosmetics, Under Armour, Aritzia, b8ta and…

The Retail Resistance: Amazon Suddenly Vulnerable?

From its humble beginnings as a quaint online bookseller, Amazon has become a global colossus. By selling everything from Salad Shooters to…

Canadian Tire Promotes Retail Division President To CEO

Canadian Tire Corp. (CTC), which operates more than 1,700 retail locations throughout Canada, has named Greg Hicks as its new President and…

Starbucks CEO Mulls Mobile, Drive-Thru Only Order Options Amid Coronavirus Concerns

As coronavirus (COVID-19) spreads throughout the U.S., Starbucks has a plan to aid in the “social distancing” recommended to prevent consumers from…

Amazon ‘Just Walk Out’ Tech Set To Debut At Airport Retailer CIBO Express

Less than a week after Amazon officially revealed its plans to sell its “Just Walk Out” technology to other retailers, the e-Commerce…

Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy

Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more critical. As brands realize…

Why Experience Is More Than The Latest Retail ‘Buzzword’

Editor’s Note: Angela Gearhart, VP Brand Experience at Sleep Number, will present a session at the Retail TouchPoints Live! @ RetailX event…

Coach CEO Departs; Tapestry CEO To Run Brand

Tapestry, parent company of brands Kate Spade, Stuart Weitzman and Coach, has announced that Coach CEO and Brand President Joshua Schulman will…

Exclusive Q&A: Rothy’s New Sustainability Chief Battles Wasteful Apparel Manufacturing

Since its founding in 2016, Rothy’s has taken sustainability seriously. The vertically integrated footwear retailer uses recycled materials to make its shoes…

Amazon Offers ‘Just Walk Out’ Technology To Other Retailers

Amazon has officially launched a web site offering its “Just Walk Out” cashierless checkout technology to other retailers. The technology, which powers…

Appealing To Millennial Shoppers: 3 Steps Amazon Businesses Can Take Now

Millennials are the largest living generation in all of U.S. history — and an estimated 85% of them are digital buyers. Often…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Walmart, Target, CVS And Walgreens To Offer Drive-Thru Coronavirus Testing

Retailers Shutter Locations To Curb Coronavirus; 15,000 Store Closures Are A Possibility

The Retail Resistance: Amazon Suddenly Vulnerable?

Canadian Tire Promotes Retail Division President To CEO

Starbucks CEO Mulls Mobile, Drive-Thru Only Order Options Amid Coronavirus Concerns

Amazon ‘Just Walk Out’ Tech Set To Debut At Airport Retailer CIBO Express

Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy

Why Experience Is More Than The Latest Retail ‘Buzzword’

Coach CEO Departs; Tapestry CEO To Run Brand

Exclusive Q&A: Rothy’s New Sustainability Chief Battles Wasteful Apparel Manufacturing

Amazon Offers ‘Just Walk Out’ Technology To Other Retailers

Appealing To Millennial Shoppers: 3 Steps Amazon Businesses Can Take Now

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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