Customer Experience

NRF: Retail Sales Rose 17.7% YoY in March as Recovery Accelerated

As COVID-19 vaccine rollouts continued and government checks generated more spending power, retail sales rose 17.7% YoY and 7.4% from February 2021…

Rinkit Deploys New Solution to Engage with Expanded Customer Base

Online home and garden retailer Rinkit has partnered with customer engagement firm Emarsys to better connect with its customers worldwide following explosive…

Petco Pledges to Make 50% of its Pet Products Sustainable by the End of 2025

Petco has committed to increasing its assortment of sustainable products to 50% by the end of 2025, reinforcing its pledge of corporate…

CCS 2021: Levi’s, 1-800-FLOWERS, Under Armour Reveal How They’re Meeting Fast-Changing Consumer Expectations

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also…

Nike Dips a Toe into Resale with Debut of Shoe Refurbishment Service

Nike has launched a new service to refurbish gently used or defective products and get them back on shelves at a discount….

Best Buy Trials New Membership Program Combining Support and Free Shipping in 60 Stores

Best Buy is piloting a new membership program called Best Buy Beta that will offer customers an array of benefits, including: exclusive…

MandM Direct Drives 2.4% Revenue Increase with Personalized Real-Time Recommendations

Online discount apparel retailer MandM Direct, which had previously relied on standard rules-based recommendations to guide website visitors through the shopper journey,…

Asian Ecommerce Site Zalora Integrates Real-Time Personalization Across Web, Mobile and Email

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points…

The Ethical Shopping Journey

One of my first jobs was at The Body Shop. It was the early 1990s, and the store was situated in a…

Mytheresa Personalization Push Drives Uptick in Conversions, Engagement

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups…

Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform

Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network of ecommerce sitesand 654…

How Real-Time, Location-Specific Inventory Data Overcame Shopper Reluctance to Visit Erik’s Bike Shop Stores

Erik’s Bike Shop, which operates 30 brick-and-mortar stores in seven Midwest states, was considered an essential retailer during the height of the…

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Customer Experience

NRF: Retail Sales Rose 17.7% YoY in March as Recovery Accelerated

Rinkit Deploys New Solution to Engage with Expanded Customer Base

Petco Pledges to Make 50% of its Pet Products Sustainable by the End of 2025

Nike Dips a Toe into Resale with Debut of Shoe Refurbishment Service

Best Buy Trials New Membership Program Combining Support and Free Shipping in 60 Stores

MandM Direct Drives 2.4% Revenue Increase with Personalized Real-Time Recommendations

Asian Ecommerce Site Zalora Integrates Real-Time Personalization Across Web, Mobile and Email

The Ethical Shopping Journey

Mytheresa Personalization Push Drives Uptick in Conversions, Engagement

Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform

How Real-Time, Location-Specific Inventory Data Overcame Shopper Reluctance to Visit Erik’s Bike Shop Stores

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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