Customer Experience

Virsona Teases Experiential Gaming Concept with NYC Pop-up

Virsona, a social video gaming and entertainment concept, has opened an experiential, semi-permanent pop-up “speakeasy” inside 787 Coffee on West 30th Street…

The Rise of Micro Markets in Airports

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic…

It’s Barbie’s World, We’re Just Living in It

With our Editors Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest…

AEO Inc. COO Steps Down Amid Positive Financial Outlook

American Eagle Outfitters, Inc. (AEO) Chief Operations Officer Michael Rempell has announced he will step down from his role, effective early in…

5 Ways Retailers can Begin to Market from the Outside-In

Retail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs…

Why DTC Brands are Evolving from Disruptors into Omnichannel Players

It wasn’t so long ago that the debut of new digital-first brands was a near-daily occurrence. Successful “challenger” offerings in just about…

INFORMing Customers: A New Retail Requirement

Since 2021, states and the federal government have been pushing to provide consumers with more information about the parties with whom they…

3 Ways to Use Data to Improve In-Store Experiences

Retailers have access to troves of data: data about their customers, their products and their business. But despite earnest proclamations that consumers…

Walmart Enhances Refurbished Items Program to Support Marketplace Sellers

Walmart has upgraded its Walmart Restored program by introducing Walmart Restored Premium, offering a broader assortment of “like new” refurbished items at…

Under Armour Debuts Loyalty Program

Under Armour has launched its first-ever loyalty program, UA Rewards, for its U.S.-based customers. Members will earn reward points for making purchases,…

Turning Retail Losses into Profits

How can retailers transform losses into profits? External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation…

What is Store No. 8? Inside Walmart’s Innovation Incubator

Editor’s Note: As 2023 comes to an end, we are highlighting some of our most-read content of the year. We look forward…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Virsona Teases Experiential Gaming Concept with NYC Pop-up

The Rise of Micro Markets in Airports

AEO Inc. COO Steps Down Amid Positive Financial Outlook

INFORMing Customers: A New Retail Requirement

3 Ways to Use Data to Improve In-Store Experiences

Walmart Enhances Refurbished Items Program to Support Marketplace Sellers

Under Armour Debuts Loyalty Program

Turning Retail Losses into Profits

What is Store No. 8? Inside Walmart’s Innovation Incubator

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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