Latest In: Customer Experience

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Kohl’s to Spotlight Proprietary Brands with New ‘By Kohl’s’ Campaign

Kohl’s plans to leverage customers’ appreciation for its private label brands with its new “By Kohl’s” brand platform,…

News March 3
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Michaels has relaunched its loyalty program and is expanding the offering to Canada.

Michaels Revamps Loyalty Program to Fuel the ‘Joy of Creativity and Celebration’

Michaels has reimagined its loyalty program with enhanced benefits and a new 9% rewards tier, and plans to…

News March 3
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7 Ways Retailers Should Prepare their Sites for the Rise of AI-Powered Buying

AI-driven shopping has moved from a pipe dream to reality, and it is already reshaping how online purchases…

Executive Viewpoints March 3
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Macy’s Marks Milestone Parade and Fireworks Anniversaries with Year-Long Celebrations

The United States isn’t the only entity with a milestone anniversary in 2026: Macy’s iconic Thanksgiving Day Parade…

News March 2
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The Hidden Surge in Sales Promotion Fraud: What Retailers Must Prepare For in 2026

Sales promotions (i.e. cashbacks, rebates, trade-ins and incentive rewards) have long fueled sales growth and differentiation in consumer…

Executive Viewpoints February 27
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TJX Plans 146 New Stores This Year, Eyes Goal of 7,000 Stores Globally

Riding the rising appeal of value-oriented retailing, TJX is planning to open 146 net-new stores in 2026, bringing…

News February 26
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PepsiCo Foundation Provides $1 Million Jumpstart for NRF Retail Training Initiative

A new NRF Foundation program designed to strengthen job readiness for careers in retail by expanding access to…

News February 26
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Super Bowl Spikes, Everyday Risk: Why Peak Events Expose Retailers’ Fake‑ID Weak Spots

While retailers spent most of Super Bowl Sunday worrying about keeping chips, wings and beer on the shelf,…

Executive Viewpoints February 26
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Urban Outfitters Invites Community Members to ‘Add to Story’

Urban Outfitters has launched Add to Story, a campaign that encourages input from thousands of the brand’s community…

News February 25
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