The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment…
Executive Viewpoints February 19
Latest In: Customer Experience
Why Stanton Optical Focused on Staples for Eye Care Shop-in-Shops
A full-service eyecare facility isn’t something you’d expect to find inside a Staples store, but four Philadelphia-area Staples…
Features February 19
Consumer Research: Mass Retailers’ 79% Grocery Penetration Matches Traditional Supermarkets for First Time
Affordability challenges are reshaping U.S. consumer buying habits for grocery shopping, according to the latest Dunnhumby Consumer Trends…
Features February 18
Kohl’s Expands $10 and Under ‘Deal Bars’ Chainwide
Kohl’s is betting on the power of impulse purchases with the expansion of its Deal Bar offerings to…
News February 18
Are Traditional Recipes Dead?
Cookbooks are piling up in thrift stores, and recipe cards are gathering dust on closet shelves. What were…
Executive Viewpoints February 18
The Secret Behind Zumiez’s Powerhouse Sales
Zumiez's annual 100k celebration is not your usual corporate recognition retreat. We take a deep dive into how…
Features February 17
AI Isn’t the End of In-Store
Amazon CEO Andy Jassy recently made headlines for telling investors he believes AI will accelerate the decline of brick-and-mortar stores.…
Executive Viewpoints February 17
Eileen Fisher Upgrades POS at 50+ Stores to Enhance In-Store CX
Sustainable fashion retailer Eileen Fisher will deploy the Aptos ONE POS platform in its more than 50 North…
News February 13
L.L.Bean Sharpens Personalization with Customer Data Solution
L.L.Bean has selected the Amperity Customer Data Cloud to power deeper personalization across customer experiences and channels. The…
News February 13Top Stories
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