Super Bowl Spikes, Everyday Risk: Why Peak Events Expose Retailers’ Fake‑ID Weak Spots
While retailers spent most of Super Bowl Sunday worrying about keeping chips, wings and beer on the shelf,…
Executive Viewpoints February 26
Latest In: Customer Experience
Urban Outfitters Invites Community Members to ‘Add to Story’
Urban Outfitters has launched Add to Story, a campaign that encourages input from thousands of the brand’s community…
News February 25
Reading Your Data Tea Leaves: What Your Metrics are Really Trying to Tell You
There’s a wealth of customer knowledge sitting right in front of retailers, but most just don’t see it.…
Executive Viewpoints February 25
Gap Launches Cross-Brand Loyalty Program Featuring Branded Credit Card and Experiential Rewards
Gap Inc. has launched Encore, a rebranded loyalty program that will draw on the company’s file of nearly…
News February 24
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
Exclusive Q&A: Why Any Day Can be a ‘Yes’ Day at The Children’s Place
Every time a parent and child shop for clothing, there’s a battle between the holder of the purse…
Features February 24
Target Expands Levi’s Partnership to 1,000+ Stores
Target will bring denim styles from Levi Strauss & Co. to an additional 150 stores, reaching a total…
News February 23
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
The New Reality of Retail Self-Service Self-service is no longer confined to a few large touchscreens near the…
Executive Viewpoints February 23
Bath & Body Works Store Debuts on Amazon
Bath & Body Works (B&BW) has launched an official store on Amazon, making its body care and home…
News February 20Top Stories
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