Latest In: Customer Experience

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How 2026 will Redefine Identity Verification in Retail

Retailers lost an estimated $115 billion to ecommerce fraud in 2024, and ineffective identity verification remains one of…

Executive Viewpoints February 13
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Uber Eats Launches Beta Version of AI-Powered Shopping Helper at Albertsons, Kroger and CVS

Uber Eats has introduced Cart Assistant, an AI-powered feature designed to help consumers build grocery baskets in seconds…

News February 12
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The Counterfeit Threat Hiding in Plain Sight – and How NFC Is Restoring Trust at Home

Fill a glass of water from your refrigerator dispenser, change your air filter, refill a scent diffuser or…

Executive Viewpoints February 12
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Asos Pops Up in Aspen for President’s Day

Digital-first apparel brand Asos has kicked off a combination of pop-up retail and branded moments woven into the…

News February 11
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Nordstrom Marks 125 Years with Brand Activations, Expanded Customer Perks

Think about it: Nordstrom has been around for half of the 250 years that the United States has…

News February 11
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Retail’s Secret Weapon? Smarter Screens that Sell

For decades, retail business owners looked at in-store displays — whether posters, banners or digital screens — as…

Executive Viewpoints February 11
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PetSmart Celebrates the Unconditional Love of Pet Parents on Valentine’s Day

PetSmart will host free in-store Valentine’s Day parties at its stores for pet parents and their dogs, cats…

News February 10
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Target Reconfigures C-Suite with Internal Promotions

As Target begins operating under new CEO Michael Fiddelke, the retailer has promoted two top executives to C-suite…

News February 10
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Bots are Taking Over the Web. Why that May not be a Bad Thing for Retail Marketers

LLMs and AI Agents are reshaping how the web operates and how consumers interact with it. As AI-powered…

Executive Viewpoints February 10
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