Latest In: Customer Experience

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The Hox Shop at The Hoxton, Chicago.

How The Hoxton Hotel Chain Transformed the Minibar into a Localized Retail Experience

For decades, centuries even, hotels around the world have operated under the same well-understood principles. Yes, the idea…

Features March 10
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Sally Beauty Launches COLORfest Celebration with LA Pop-Up

Sally Beauty will kick off COLORfest, a month-long celebration of hair and nail color, with an immersive free…

News March 10
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Sustainable Décor Brand GreenRow Opens First Physical Store

GreenRow has opened its first brick-and-mortar location, at 47 Howard Street in NYC’s SoHo neighborhood. The Williams-Sonoma Inc.…

News March 9
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Beyond Small Business Saturday: How Neighborhood Shops are Powering Everyday Local Economies

Small Business Saturday began as a single day to cheer for Main Street. It worked. The twist is…

Executive Viewpoints March 9
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The End of the Endless Aisle: The Paradox of Choice in Ecommerce

For years, ecommerce has succeeded on an assumption that the more a marketplace offers, the more users are…

Executive Viewpoints March 6
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Walmart to Expand Digital Shelf Labels Chainwide

Walmart will deploy digital shelf labels (DSLs) chainwide this year, doubling the approximately 2,300 U.S. locations currently using…

News March 5
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Meta’s Rise as Offsite Retail Media Infrastructure

For more than a decade, Amazon set the rules for retail media: own the traffic, own the data,…

Executive Viewpoints March 5
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Target’s 2026 Plans: $2 Billion Increase in Ops and Capital Investment Plus 30 New Stores

Target is determined to fight the challenges that have affected its business with aggressive investment plans for 2026,…

News March 4
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Retail’s Next Workforce Shift: How AI Agents are Reshaping Procurement, Risk and Cost Control

The consumer-packaged goods industry operates in a state of volatility. From the supplier side, there are increasing risks…

Executive Viewpoints March 4
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