customer service

Golfballs.com Increases Click-Throughs With Service-Focused Ads

For many online shoppers, customer service ratings help determine which retailer will get their business. That is why more businesses are touting…

Navy Exchange Improves Sales Audit Processes With Epicor

A common challenge for retailers as they expand is integrating disparate legacy systems. To help ensure data accuracy and business efficiency, merchants…

Saks Improves Display Compliance With RFID

Although the brick-and-mortar shopping experience has its benefits, inventory can be disorganized and difficult to browse. When a customer finds the product…

Needle And TurnTo Partner To Speed Answers To Customer Questions

As part of a new partnership, Needle will now respond to customer questions through the Social Q&A platform from TurnTo Networks. Needle…

Why Customer Service Is The Achilles Heel Of Omnichannel

Susan, 29, recently ordered a couple of outfits from the web site of her favorite apparel retail chain. The next day, she…

Cutting Losses With Online Reference Checks

For retailers, a bad hire can mean lost revenue, shrinkage, a poor customer experience, or worse. Brian Gilbert, Director of Business Development…

J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of…

JackThreads Weaves Social Media Into Customer Service Strategy

Retailers typically use feedback from surveys and email questionnaires to gauge consumer sentiment. But as consumers continue to use Facebook and Twitter…

Fairway Market Introduces Hearing Loop For Hearing-Impaired Customers

Fairway Group Holdings, the parent company of grocery store chain Fairway Market, has announced the installation of a hearing loop at the…

Dunkin’ Donuts Celebrates “Appiversary” With Twitter Sweepstakes

Dunkin’ Donuts recently celebrated the one-year anniversary of its mobile application with the “DD Mobile Appiversary Twitter Sweepstakes,” giving fans the chance…

J. Hilburn Drives Sales By Creating Luxury Brand Experiences

When asked to define “luxury,” consumers refer to several terms, including “highest quality,” “splurge,” and “excellent reputation,” according to research from Ipsos…

Health Products Retailer Invests In Omnichannel Customer Service

More than half (52%) of consumers engage with customer care representatives through three or four different communication channels, according to research from…

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customer service

Golfballs.com Increases Click-Throughs With Service-Focused Ads

Navy Exchange Improves Sales Audit Processes With Epicor

Saks Improves Display Compliance With RFID

Why Customer Service Is The Achilles Heel Of Omnichannel

Cutting Losses With Online Reference Checks

J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers

Fairway Market Introduces Hearing Loop For Hearing-Impaired Customers

J. Hilburn Drives Sales By Creating Luxury Brand Experiences

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

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