conversational commerce

Can Conversational Commerce Fulfill Its Potential In Retail?

The remarkable growth of voice-assisted devices over the past year has expanded what “conversational commerce” truly means for retailers. While the term…

What Meerkat Can Teach Retailers About Building A Voice Strategy Solely On Top Of Amazon

It’s an all too familiar story. A company builds its entire product strategy on top of a wildly popular platform, with hopes…

The Future Of Voice Shopping And Experience

How do we shop? We no longer just “go to the store”. We can buy on our computers, phones, watches and speakers….

The Emergence Of Conversation Commerce And The Implications For Merchants

The next great market shift is here. 2017 proved that the long-promised “smart home” is finally here — and this has distinct…

Achieving The Right Balance In Retail – High Tech And Human Touch

There’s an ever-so-thin line between customer engagement and enragement. Wouldn’t you agree? Between the two are many tipping points, or rather tripping…

Why Your Chatbot Must Speak With Your Brand’s ‘Voice’

When your advertising slogan is “Just the right amount of wrong,” and your commercials feature a combination of kinky S&M imagery with bunnies, puppies…

Virtual Assistants: What Consumers Want, And How To Deliver

In an independent survey of 3,000 U.S. and UK consumers conducted by Chatbots.org in late 2017, consumers said no to virtual assistant…

Nordstrom Acquires Conversational Commerce, Digital Selling Platforms

To keep pace in the sprint to integrate online and offline shopper experiences at every touch point, Nordstrom has acquired two Seattle-based…

Retail’s Big Opportunity: 87% Of U.S. Consumers Grasp The Power Of Conversational Commerce

Natural language-powered chatbots and voice assistants such as Alexa and Siri are gaining traction for many retail-related tasks: 66% of U.S. consumers…

Kore Releases Natural Language-Enabled Smart Bot

Kore has unveiled a natural language processing (NLP) enabled platform, Smart Bot for Commerce, designed to help consumers search, check out, manage…

2017: The Year Of The Chatbot

If 2016 was the year chatbots entered the retail scene, then 2017 will be the year brands will start to realize real…

Why Conversational Commerce Is The Biggest Transformation In Retail

The physical retail shopping experience has remained pretty consistent over the past few decades, other than cosmetic changes to store layouts and…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.