Kore Releases Natural Language-Enabled Smart Bot

0aaSS Kore ImageKore has unveiled a natural language processing (NLP) enabled platform, Smart Bot for Commerce, designed to help consumers search, check out, manage orders and get support via a conversation at any digital touch point.

Retailers can create their own branded, AI-powered chatbot with the platform which can keep pace on the path to purchase and bolster loyalty.

A consumer can converse with the Smart Bot via a retailer’s existing mobile and online channels with modern mediums they use daily, such as SMS/text, email and consumer messaging apps. The platform includes a full record of customer conversation history and contextual data that can be transferred across channels.


Consumers can engage with the Smart Bot to perform everyday tasks such as:

  • Authentication and account registration;

  • Search for products/Refine search;

  • Purchase products and sign up for services;

  • Manage shopping cart and wish lists;

  • Add and update shipping information;

  • Order tracking, status updates, and abandoned cart alerts;

  • Redeem rewards and offers;

  • Act on holiday and important event reminders; and

  • Request customer service support.

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