9 months ago Why CarMax Has Revved Up AI Innovation You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to…
2 years ago How CarMax Digitized, and Personalized, the Car-Buying Experience A car is one of the biggest purchases most consumers make, but the process of buying one, especially used, has long been…
6 years ago CMO Q&A: How CarMax Is Bridging The Online-Offline Gap In Used Car Retailing CarMax may be best known for a traditional in-store buying experience, but the used car retailer is delivering on a concept that…
1 month ago Vroom! Ebay Makes it Easier to Buy and Sell Cars Online Ebay has long been a destination for automotive enthusiasts to purchase not just parts and accessories but also entire pre-owned vehicle. Now…
5 months ago Sephora Rides High as Beauty Partner for WNBA’s Valkyries Sephora has entered a multi-year partnership with the WNBA’s Golden State Valkyries, the league’s newest team, that include naming rights to the…
2 years ago 7 Stories that Shaped 2023 — and What They Foretell for 2024 The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots…
2 years ago Amazon to Sell Hyundai Cars Online in 2024; Automaker Selects AWS as Cloud Provider No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. will…
2 years ago Resale is Hot, but when it Comes to Making Money Many Brands are Out in the Cold Although we’re taught that it’s not polite to talk about money, many people can’t resist crowing about what a great bargain they…
3 years ago 28 Brands Sign Charter to Mitigate Racially Biased Experiences in Retail Environments Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking…
5 years ago HRC Index: 51 Retailers Named Best Places to Work for LGBTQ Equality The retail industry continues to pave the way as a leader in LGBTQ workplace equality, according to the Human Rights Campaign (HRC)…
16 years ago CRM Author Hanks Points To 3 Key Tenets For Retailers To Win The Customer Race Rich Hanks never set out to be a business author, guru or academic superstar. As chairman and president of automated feedback…