What keeps the modern retail industry’s high-level executives up at night? Where do they see the biggest opportunities for their companies, and for the industry as a whole? How are they aligning their organizations to meet the needs of today’s mobile-equipped, highly demanding consumer? And how are they dealing with the elephant in every retail room — Amazon?
Retail TouchPoints sought the answers to these questions from 10 C-level executives at a variety of retail companies, and their responses were enlightening, informative and sometimes surprising. The participants included:
Amit Shah, Chief Marketing Officer, 1-800-Flowers.com
Gurmeet Singh, Chief Digital Officer and SVP/CIO, 7-Eleven
Romain Liot, COO, Adore Me
Nicolas Maslowski, Chief Marketing Officer, Aeropost
Eugene Alletto, CEO, Bedgear
Chris Hjelm, CIO and EVP, Kroger
Dan Pingree, Chief Marketing Officer, Moosejaw
Christopher Hull, Chief Merchandising Officer, Shinola
Charlie Cole, Chief Digital Officer, TUMI; Global E-Commerce Officer, Samsonite
Michael Moore, Chief Experience Officer, Victra
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