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Special Reports

Retail TouchPoints Special Reports provide a comprehensive, detailed look at a specific industry trend or topic. Each article features industry insights, statistics, expert quotes and case study examples. Topics include Omnichannel Customer Service, Social Media, Retail Payment, Next-Gen Technologies and much more.

Rethinking Loyalty In The New Era Of Retail

Retailers know all too well about the virtues of loyal customers. Rather, it's the customers who need to be sold on the virtues of being loyal to a retail brand. This Retail TouchPoints Special Report examines the ingredients that go into successful loyalty programs for today's consumers. Programs that create…
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Engaging And Empowering The Modern Workforce

As retailers build out their omnichannel operations and engagement strategies, associates' to-do lists and necessary skill sets are growing dramatically. In this special Retail TouchPoints feature, industry analysts and experts illustrate how retailers can capitalize on the power of their greatest assets: their store associates.
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10 Hot Topics For Holiday Planning

The stage is set for a profitable holiday season, but to achieve it retailers will need to go where the shoppers are, rather than count on consumers coming to them. Increasingly, that means having a smart, aggressive digital strategy in place, with mobile front and center. The NRF has forecast…
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How To Gain ROI From IoT

Internet of Things (IoT) devices are gaining traction throughout retail as the newest "it" technology. Whether deployed in the store or as part of the household, wireless IoT applications are giving merchants the chance to discover the holy grail of retailing: deeper insights into individual shopper behavior. Retailers including Target,…
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