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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Zaius Debuts Data-Powered Marketing Assistant

Zaius, a CRM platform provider, has launched Zam, a data science-powered marketing assistant. The tool combines the shopper visibility of a customer data platform and the cross-channel campaign functionality of an email service provider with business intelligence derived from data.

Zebra Technologies Expands Shopper-Facing Kiosk Capabilities

Zebra Technologies, a manufacturer and seller of enterprise visibility and data capture solutions, has introduced the 10-inch CC6000 and five-inch CC600 Customer Concierge kiosks. These kiosks offer shoppers quick access to product information, pricing and availability and personalized service.

AdRoll Launches Targeted Video Ad Solution

AdRoll, an e-Commerce growth platform, has introduced AdRoll Video Ads to help marketers reach shoppers through targeted video ads on desktop, tablet and mobile devices. The ads are powered by the AI used in the AdRoll platform, which leverages machine learning to determine the optimal bid price for each impression and analyzes user behavior to serve the right ad to the right customer at the right time.

UJET Adds New Enhancements To Customer Support Suite

UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification and Customizable Surveys to its platform. These options are designed to help retailers provide shoppers with a more personalized experience, gather better feedback and improve efficiency.

Ingenico Launches Payment-Enabled Chatbot

Ingenico, a payment solution provider, has launched a payment-enabled chatbot that uses natural language processing from IBM Watson. The bot, which is capable of responding in a wide range of different languages, incorporates Ingenico's secure payment API to let shoppers purchase products and services within the app environment.

Avatria Debuts Solution To Automated Category Page Listings

Avatria, a digital commerce solution provider, has launched Avatria Convert, a platform that uses Google Analytics data and machine learning to intelligently order category pages. The solution identifies the products that are most likely to be purchased and puts them higher on the page to ensure shoppers see the most relevant results.

Yottaa Adds Suite Of New Features To E-Commerce Acceleration Platform

Yottaa, a cloud platform for accelerating e-Commerce, has launched a selection of new tools to help retailers quickly detect and resolve web site performance problems. New features include: Anomaly AI: A tool that uses machine learning to detect the behavior of individual page elements, which can help pages load faster, more consistently and more securely; E-Commerce 3rd Party Technology Knowledgebase: This database collects performance data on more than 900 third-party technologies from over 1,500 e-Commerce web sites, helping retailers quickly identify and resolve related performance issues; and Grafana and Slack integration: These features let Yottaa communicate more efficiently with its customers. Yottaa also has enhanced its security capabilities with bot detection and mitigation options. This partnership with PerimeterX, a bot mitigation solution provider, gives customers access to several new tools: Bot Detection: Fingerprint-based tools, behavioral analysis and predictive security intelligence that can detect even highly sophisticated bots; Bot Edge Protection: PerimeterX Bot Defender is integrated into the Yottaa Network to stop malicious bot traffic before it can reach a targeted site; False Positive Resolution: This software identifies legitimate traffic caught in bot detection and resolves the issue so that no actual shoppers are turned away; and Real-Time Analytics: The associated control dashboards can monitor…

Signifyd Enhances Chargeback Prevention Capabilities

Signifyd, a fraud protection solution provider, has launched Signifyd Chargeback Recovery to help retailers address multiple types of chargeback. The software taps a data network of more than 10,000 merchants and harnesses AI to identify how best to address individual chargebacks in milliseconds.

Softeon Offers Distribution Order Management Platform

Softeon, a supply chain management solution provider, offers a distributed order management (DOM) system designed to help retailers boost their omnichannel fulfillment capabilities. The platform can support rapid enablement of processes including buy online/pickup in-store (BOPIS), store-based fulfillment and vendor drop ship.
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.