Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process.
The Optoro Returns Experience solution can help drive customer loyalty by reducing hassles through an easy-to-use returns portal, instant credit options and contactless in-store drop-offs with no packaging or label required. Additionally, retailers can use Optoro’s intelligent Returns Management solution to maximize recovery from excess and returned goods with its SmartDisposition technology, and save time with operational efficiencies that improve the returns process.
Retailers also can utilize Optoro’s Recommerce solution, designed to intelligently route returns either to their own primary and secondary channels or to Optoro’s marketplaces (BULQ and BULQ on eBay). The solution can expedite return to stock and promote product circularity, by moving returned items to customers and charities instead of landfills.